Kotae

This feature enables Kotae to respond accurately to customer inquiries by utilizing extensive knowledge explicitly related to the client's products, specific brand guidelines, and overall company information. The platform ensures that all automated responses remain consistent with established organizational facts and communication strategies.

The software provides customers with an easy-to-use artificial intelligence agent capable of quick, seamless interactions. This feature supports conversations in the user's language of choice, significantly boosting accessibility and customer satisfaction through fluid, cross-lingual communication.

Users can actively train the Kotae platform on its specific operational role and meticulously define how the system should react or respond to highly specific user questions and detected conversational phrases. This capability ensures strict adherence to required organizational protocols.

The platform gives administrators the ability to generate, write, or upload structured CSV files to precisely instruct Kotae on required response phrasing. Furthermore, users can specify particular links to be furnished immediately after detecting defined keywords or specific phrases.

This feature facilitates immediate, synchronous voice-to-voice communication between visitors browsing a website and the Kotae AI agent. The software supports this interaction mode in any language selected by the client, offering a high-fidelity, highly accessible conversational interface.