Joseph B.
Not Specified, 101-500 employees
Less than a year
“One of the best Chat products I have ever used”
Pros
The ability to proactively engage with our customers, answer their questions, and resolve their issues has been a game changer.
Cons
There are a few minor limitations when it comes to pre-set text and auto-responses.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Ahmed S.
Full Stack, 101-500 employees
Less than a year
“Great product with weak customer support”
Pros
The control panel and admin console are powerful. Visitor statistics, like user visits and accessed pages, help our support staff provide better assistance.
Cons
The response time for inquiries is disappointingly slow, and the communication is not very clear or detailed. The short, vague responses after long waits are our biggest concern, especially since the product itself is so good.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kumaraguru L.
Not Specified, 500+ employees
Less than a year
“Love the product, Love the social media integrations and various other channels that they support”
Pros
The social media integrations are fantastic. It's a great product with excellent features. I really like how simple it is to use, even from an agent's perspective.
Cons
There's nothing major to complain about, but the reporting could be a bit more polished.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
6
Oriol V.
Full Stack, 500+ employees
Less than a year
“Using LP in Digital Banking”
Pros
Setting up the tool on both mobile and web is incredibly smooth.
Cons
About every other week, there's an outage. While LP does keep us informed with constant updates, these outages still disrupt users.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Alessandro L.
Full Stack, 500+ employees
Less than a year
“A great tool that allows you to manage customer care contacts via social media and chat”
Pros
LivePerson is particularly useful if your company deals with a large number of contacts, both private messages and public comments, on social media channels. The chat feature provides customers with a high-performing tool that allows them to receive assistance from the Customer Care team. The range of features and customization options available make LivePerson an excellent tool.
Cons
There's no integration with Salesforce, and it would be really helpful to have a way to connect social media, chat messaging, and Salesforce. The insights are useful, but to be honest, they could be more organized in a way that's easier to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10