Overview
LivePerson automates customer conversations, enhancing engagement across digital channels. While it significantly reduces response times, smaller businesses may find setup complex and costly. However, its ability to handle large volumes of queries makes it a strong tool for improving customer service efficiency.
Overall Rating
Based on 25 users reviews
4.9
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
LivePerson Specifications
Natural Language Dialogue
Smart Data Discovery
Self-Service Dashboards
Text to Speech & Speech to Text
What Is LivePerson?
Overview
LivePerson is a cloud-based platform designed for enterprises seeking to improve customer communication across digital channels. Catering primarily to e-commerce and financial services, it offers AI-driven solutions that streamline customer support, reduce operational costs, and enhance user engagement. By automating responses and managing high volumes of inquiries, LivePerson addresses the challenges of maintaining consistent and timely customer interactions.
LivePerson Pricing
The software offers three main packages:
- Bronze: Designed to raise efficiency with a messaging-first workspace
- Silver: Enhance self-service with intelligent automation
- Gold: Offering advanced analytics and generative AI
LivePerson Integrations
LivePerson seamlessly integrates with various popular business applications, including:
- Salesforce
- Microsoft Dynamics
- NetSuite
- SugarCRM
- Zendesk
Who Is LivePerson For?
The software is designed for businesses of all sizes across various industries, such as:
- Financial services
- Retail
- Telco and cable
- Travel and hospitality
- Automotive
Is LivePerson Right For You?
Recognized as a leader in the industry, LivePerson empowers businesses to deliver personalized experiences at scale, ensuring customer satisfaction and operational efficiency. It offers secure, PCI DSS-compliant solutions.
Still not sure if LivePerson is right for you? Get in touch with our customer support team at (661) 384-7070, and it will help you make the best decision.
LivePerson Features
LivePerson facilitates digital transformation by enabling businesses to shift from traditional communication methods to AI-driven interactions. This streamlines operations, reduces costs, and improves customer experiences by providing consistent, personalized engagement across various digital platforms.
This feature converts voice interactions into digital conversations. It enables businesses to manage and analyze customer communications more effectively, enhancing responsiveness and enabling seamless transitions between voice and text channels for a better customer experience.
The software revolutionizes customer service by automating routine inquiries and directing complex issues to human agents. This approach reduces wait times, increases efficiency, and ensures customers receive accurate, timely support.
LivePerson uses AI to engage prospects, nurture leads, and facilitate sales conversations. This improves conversion rates, reduces manual workload, and allows businesses to scale their outreach efforts more effectively.
This feature enables businesses to conduct sales directly within chat interfaces. It makes purchasing more convenient for customers, reduces friction in the buying process, and drives higher conversion rates through personalized, real-time interactions.