LivePerson

LivePerson

Last Updated Oct 3, 2024

Overview

LivePerson automates customer conversations, enhancing engagement across digital channels. While it significantly reduces response times, smaller businesses may find setup complex and costly. However, its ability to handle large volumes of queries makes it a strong tool for improving customer service efficiency.

Overall Rating

Based on 25 users reviews

4.9

Rating Distribution

Positive

100%

Neutral

0%

Negative

0%

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Starting Price
Custom

What Is LivePerson?

Overview

LivePerson is a cloud-based platform designed for enterprises seeking to improve customer communication across digital channels. Catering primarily to e-commerce and financial services, it offers AI-driven solutions that streamline customer support, reduce operational costs, and enhance user engagement. By automating responses and managing high volumes of inquiries, LivePerson addresses the challenges of maintaining consistent and timely customer interactions.

LivePerson Pricing

The software offers three main packages:

  • Bronze: Designed to raise efficiency with a messaging-first workspace
  • Silver: Enhance self-service with intelligent automation
  • Gold: Offering advanced analytics and generative AI
The LivePerson cost of each plan will differ depending on your organization type and needs. Users can get pricing for the plan that best suits them.

LivePerson Integrations

LivePerson seamlessly integrates with various popular business applications, including:

  • Salesforce
  • Microsoft Dynamics
  • NetSuite
  • SugarCRM
  • Zendesk
Watch a free LivePerson demo to learn more about its integrations.

Who Is LivePerson For?

The software is designed for businesses of all sizes across various industries, such as:

  • Financial services
  • Retail
  • Telco and cable
  • Travel and hospitality
  • Automotive

Is LivePerson Right For You?

Recognized as a leader in the industry, LivePerson empowers businesses to deliver personalized experiences at scale, ensuring customer satisfaction and operational efficiency. It offers secure, PCI DSS-compliant solutions.

Still not sure if LivePerson is right for you? Get in touch with our customer support team at (661) 384-7070, and it will help you make the best decision.

Pros And Cons of LivePerson

Pros

  • Intuitive interface

  • Scalable and secure platform

  • Excellent integration with messaging platforms

  • User-friendly

  • Customizable chatbots

Cons

  • Missing some desired platform features

  • Limited alert system for issues

  • Cannot set different channel thresholds

  • Customer support could be better

Frequently Asked Questions

Yes, LivePerson offers an API.

LivePerson supports English and Spanish.

LivePerson integrates with NetSuite, Salesforce and Microsoft Dynamics.

LivePerson supports Android and iOS devices.

Users can get custom pricing for their businesses.

The typical users of LivePerson are those in the financial services, retail and cable industries.

LivePerson offers Knowledge Base, email, chat, phone support and FAQs.