Thomas
Government Relations, 1-10 employees
Less than a year
“account cancelled without reason”
Pros
The interface was simple to use but the web crawling feature never worked.
Cons
My personal account got canceled without any valid explanation and then I was told I had to switch to a "work" account instead.
Rating Distribution
Ease of use
1
Value for money
2
Customer Support
2
Functionality
1
Alexander K.
Electrical/ Electronic Manufacturing, 11-50 employees
Free Trial
“Fast set up”
Pros
Getting this up and running was simple and the overall operation feels simple and adaptive. The analytics are also a strong plus and give helpful insight.
Cons
The free trial feels far too short and it's disappointing that there isn't a permanent free plan available.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Anonymous
Consumer Electronics, 1-10 employees
Less than 6 months
“Great writing and translation tool”
Pros
This tool comes with a strong range of features, from answering questions to creating different types of creative content and handling language translation. The interface is clean and adaptive so getting started and using it feels very simple. It's also continuously improving and learning which makes it feel like a tool that can become even more useful and informative over time.
Cons
One downside is that it doesn't always pick up on context or subtle nuances very well. Because of that, it can occasionally return responses that miss the point or don't fully match what was being asked.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
9
Functionality
6
Olivia L.
E-Learning, 51-100 employees
Less than a year
“Easy to use”
Pros
Getting started took almost no time at all. Within about five minutes of setting it up, my team was already using the tool to handle our customer support channels. It also came in at a lower cost than a lot of other options we looked at which made a big difference for us. we were able to adjust the branding and settings so it fit our specific use case really well.
Cons
There are no major downsides for me although some features are only available if you upgrade to a higher pricing tier. I'd also love to see more of the bots connect to dynamic data sources but that feels more like a future improvement than a serious issue right now.
Rating Distribution
Ease of use
9
Value for money
6
Customer Support
7
Functionality
6
Andrew F.
Internet, 11-50 employees
Less than 6 months
“slack answers really help”
Pros
Uploading documents and website content that supports our team's day-to-day work has been very simple and the Slack integration gives us quick, real-time answers when we need them.
Cons
There were a few small bugs when uploading documents but the team resolved them quickly.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
6
Jessica M.
Marketing and Advertising, 1-10 employees
Less than 6 months
“Positive experience”
Pros
Using it was very simple and the setup didn't take much time at all. I was able to jump in and begin using it right away.
Cons
It didn't feel quite as intelligent as I was hoping. I was trying to create a chatbot for my own research and the responses it gave were pretty basic and not especially useful. That said I was working on a fairly complex topic so I can see this being a much better fit for websites and general consumer or customer questions.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
9
Functionality
8
Kristina E.
Media Production, 1-10 employees
Less than 6 months
“fantastic search insights”
Pros
It was incredibly simple to set it up and use it. It has turned into a fantastic tool for our readers, helping them locate the information they need much faster. On our side, it also gives us valuable insight into what readers are searching for so we can better understand the topics they care about and identify content gaps we still need to address.
Cons
There were a couple of hiccups early on with the site crawling but the support team was outstanding and helped us resolve everything quickly so we could get started without much delay.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Sam N.
Computer Software, 11-50 employees
Less than 6 months
“Fast rollouts”
Pros
A really strong platform that's simple to get up and running and you can start using it more or less the very same day.
Cons
A few of the packages were a little confusing at first but the team was still very happy overall.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
