Last Updated
Overview
My AskAI provides intelligent support automation, leveraging a proprietary knowledge base to deflect up to 75% of incoming customer queries and significantly save agent time. Despite user concerns about the AI's initial response accuracy, its swift deployment capabilities and strong workflow automation features thoroughly justify the investment.
My AskAI Specifications
- Natural Language Dialogue
- Bot Design & Deployment
- Multi-Language Support
- Context awareness
My AskAI Features
Wide Knowledge Source Selection
This capability ensures businesses are not restricted by platform when training their AI agent, enabling comprehensive knowledge ingestion. Users can upload entire help centers, internal SOPs, documents, and connect to live backend systems for real-time user or product data.
Controlled Rollout Phase
Organizations can implement the AI agent cautiously by deploying it only to specific user segments, such as free users, or by limiting its initial response capacity to a small percentage of support tickets. This managed strategy minimizes risk, allowing teams to monitor performance.
Unlimited AI Agents
The platform allows enterprise customers to create and deploy an unlimited number of specialized AI agents for different operational needs. This functionality is crucial for large organizations seeking to dedicate one agent to each specific product line, regional requirement, or distinct internal business unit.
Dedicated Custom Feature Requests
My AskAI maintains a commitment to building new, tailored features specifically requested by enterprise clients to achieve their optimal operational workflow. This collaborative approach demonstrates impressive flexibility, ensuring the platform evolves to meet highly specialized business challenges rather than forcing a standard, fixed solution.
Pros And Cons of My AskAI
Pros
Easy setup and fast onboarding process
High ticket deflection rates
Multilingual support across 20+ language
Responsive and supportive customer service team
Customizable tone, branding, and knowledge base syncing
Great dashboard and reporting improvements
Saves significant support time and cost
Cons
Occasional repetitive or shallow answers on complex queries
Email responses may be less accurate than chat
Customization could be more flexible
Occasional conflicts in snippets or knowledge training
Limited roadmap features
My AskAI Reviews
Total 8 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars38%
4
Stars50%
3
Stars0%
2
Stars0%
1
Stars13%
Share your experience
Thomas
Government Relations, 1-10 employees
Less than a year
“account cancelled without reason”
Pros
The interface was simple to use but the web crawling feature never worked.
Cons
My personal account got canceled without any valid explanation and then I was told I had to switch to a "work" account instead.
Rating Distribution
Ease of use
1
Value for money
2
Customer Support
2
Functionality
1
Andrew F.
Internet, 11-50 employees
Less than 6 months
“slack answers really help”
Pros
Uploading documents and website content that supports our team's day-to-day work has been very simple and the Slack integration gives us quick, real-time answers when we need them.
Cons
There were a few small bugs when uploading documents but the team resolved them quickly.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
6
Olivia L.
E-Learning, 51-100 employees
Less than a year
“Easy to use”
Pros
Getting started took almost no time at all. Within about five minutes of setting it up, my team was already using the tool to handle our customer support channels. It also came in at a lower cost than a lot of other options we looked at which made a big difference for us. we were able to adjust the branding and settings so it fit our specific use case really well.
Cons
There are no major downsides for me although some features are only available if you upgrade to a higher pricing tier. I'd also love to see more of the bots connect to dynamic data sources but that feels more like a future improvement than a serious issue right now.
Rating Distribution
Ease of use
9
Value for money
6
Customer Support
7
Functionality
6
Frequently Asked Questions
Does My AskAI offer an API?
Yes, My AskAI offers an API.
Does My AskAI have a mobile app?
No, My AskAI does not have a mobile app.
What language does My AskAI support?
My AskAI is available in multiple languages, including English, Arabic, Bengali, Bulgarian, Chinese, Czech, and Danish.
What types of pricing plans does My AskAI offer?
The My AskAI price is based on two plans: Pro ($149/month) and Enterprise (custom pricing). Request a personalized My AskAI pricing quote for your business.
What other apps does My AskAI integrate with?
The software supports integration with multiple platforms, such as Freshchat, Freshdesk Software: Omnichannel SaaS-based Tool for Customer Support, Gorgias, HubSpot Chat, Intercom, and Zendesk.
Who are the typical users of My AskAI?
Typical users include industries like e-commerce, SaaS, and technology.
What level of support does My AskAI offer?
My AskAI offers support through a live chat bot, a knowledgebase, and FAQs.