Total 25 reviews

4.1

All reviews are from verified customers

Rating Distribution

5

Stars

36%

4

Stars

36%

3

Stars

28%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

LS
lyes s.

Information Technology and Services, 500+ employees

5.0

quick and reliable document translation

Pros

I find it super easy to use. The translations are pretty spot-on and it does a great job of giving my team a reliable translation of the documents we need to review.

Cons

Sometimes the formatting of the translated document gets messed up. When that happens, I have to spend extra time fixing the formatting myself which can be a bit frustrating and time-consuming.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

SL
Sofia L.

Broadcast Media, N/A employees

4.0

Secure translations that save hours

Pros

It's amazing to have the option to use a "safe" tool instead of those online translators especially for the more technical languages that require accurate translations. this tool saves me so much time and gives me access to tons of documents without needing to ask my contacts to translate them. I love the side-by-side views of the original and translated languages. The software's translation is way ahead of what Google Translate can do. When my workload gets overwhelming, it has been a lifesaver in helping me get things done quickly.

Cons

one issue I've noticed is that the product struggles with how it splits text. For example, when the original document has bullet points, numbered lists or alphabetized lists, the translation doesn't handle them very well. Another problem is spacing...if the spacing changes, the input word can get distorted and the translation ends up wrong. I've also seen cases where entire sentences inside paragraphs get skipped which makes the translation incomplete.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

6

GG
Gillian G.

Education Management, 500+ employees

5.0

Fast document translation results

Pros

What I appreciate most about this software is how quickly it translates my documents. Whenever I am working on something that needs to be translated, I can just upload the file and get results back in a very short time.

Cons

so far... I honestly haven't had any bad experiences with the program. It has been working well for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LO
Luanne O.

Construction, 1-10 employees

3.0

best for word but weak for excel

Pros

Translating Word documents with this software is pretty easy and simple. the process itself is simple and I do not have to struggle to figure out how things work.

Cons

I once tried using it with some complex Excel files that were supposed to be about 75% translated but they really weren't. In the end, I had to go back to a simpler method and use the built-in translators in MS Word and Excel instead.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

6

Functionality

5

MB
Matthew B.

Management Consulting, 1-10 employees

4.0

Accurate results after learning curve

Pros

the accuracy of the end result is crucial especially when I am on a time crunch to get a report to the executives. it really helps me get it done on time and correctly.

Cons

the hardest part for me was just getting through the first time using it. Once I understood how everything worked, it became easier.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

8

KS
Kelly S.

Non-Profit Organization Management, 51-100 employees

3.0

secure tool but pricey

Pros

i love how they use color to differentiate between machine-generated and human-translated words. The side-by-side view of the original and translated languages is awesome. Plus, the software-generated translations are much better than what Google Translate can do.

Cons

I personally felt that the cost was high. It was also a little difficult to access the free trial and when I finally did, it didn't last very long.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

7

SC
Steve C.

Chemicals, 11-50 employees

5.0

Daily use with reliable results

Pros

I use it every day at work and it's super easy to use. It gives me the best translations 99% of the time.

Cons

one thing that bothers me is that it asks for feedback every single time I complete a translation. It can get a little annoying after a while.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

JO
john o.

Automotive, 500+ employees

5.0

Great job tracking and history

Pros

I really appreciate the index/history of previous jobs and the ability to see the different stages of the work submitted.

Cons

honestly, I don't have any complaints about this software. It has worked well for what I need.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Information Technology and Services, 500+ employees

4.0

versatile tool with useful features

Pros

what I like about this software is its versatility and the range of features it offers compared to other tools I have tried.

Cons

I think it would be nice if the software suggested more tips or benefits to users based on how they use it daily. That could make the experience even better.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

A
Anonymous

Chemicals, 500+ employees

4.0

Secure translations with minor flaws

Pros

Its great to be able to use a "secure" tool instead of online translators especially for technical languages that need accurate translations.

Cons

some translations are not 100% accurate word for word but the overall meaning or context usually comes out correctly.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7

TM
Tom M.

Chemicals, 500+ employees

3.0

simple translations with formatting issues

Pros

the way to use it is super simple and I can translate everything I need from countries all over the world. It's great for understanding the meaning. I also love how it keeps all the pictures, shapes from PowerPoint or Word and even formulas in Excel. Very convenient!

Cons

I end up losing quite a bit of time in PowerPoint because I have to resize text after translation. that's probably my biggest issue with it.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

ER
Erik R.

Automotive, 500+ employees

3.0

easy interface but accuracy concerns

Pros

UI is pretty easy to use but honestly, I get the same results from the Microsoft Translator built into Office. It's helpful for PDFs but when it comes to Japanese translations, accuracy is a bit of an issue. It works okay from Japanese to English but from English to Japanese, I don't find it accurate enough.

Cons

one inconvenience for me is having to copy and paste text into the software when translating emails from Japan. In Outlook, I can just click a button and it translates automatically with similar results.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

5

IR
Iris R.

Renewables & Environment, 11-50 employees

3.0

struggles with lists and formatting glitches

Pros

It runs the translation while I work on other things and it even remembers previous inputs (sometimes too well, as I'll explain below).

Cons

the biggest issues I've faced is when the original document has bullet points, numbered lists or alphabetized lists. The software struggles a lot with these formats. Another frustrating thing is that if a word or phrase was italicized or bold in a previous document, the translation often keeps that same formatting even when it should not. The editing options for changing text size, italics or bold formatting appear very inconsistently and sometimes not at all. Because of that, the final translated document can end up with random bold or italic words or even strange font sizes like size 6 in the middle of a paragraph. Spacing is another big problem. For example, if the original text says: Erik R - "I wrote a review of Pairaphrase", the software might convert it to Erik R-"I wrote a review of Pairaphrase". That small spacing change causes the program to treat "R-"I" as one word which breaks the translation and makes the rest of the sentence useless. I've also seen whole sentences inside paragraphs get skipped completely.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

5

Functionality

4

KH
Katerina H.

Non-Profit Organization Management, 500+ employees

4.0

Quick translations that save time

Pros

does a really good job translating. It does not completely replace the language nuances I am translating into but it definitely saves me time especially when I have a lot of documents to translate. It's quick and easy to use.

Cons

it would work even better if the software translated documents page by page instead of going line by line on each page.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7

HM
Helene M.

Education Management, N/A employees

3.0

nice layout with translation flaws

Pros

I find this software really easy to use, even if you are not very technical. The layout is simple and smooth so I didnt have to spend a lot of time figuring things out.

Cons

In my experience it didn't translate correctly when I tried using it from English to Spanish. It mostly translated word for word which didn't always make sense in the final result.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

6

Functionality

5

LA
Loluta A.

Construction, 500+ employees

5.0

Helpful support and easy learning

Pros

super user-friendly and the communication from the support team is just right....not too much but very helpful for getting the most out of the program. I am learning little by little without wasting too much time on trial and error! Keeping a library in my Excel program which I still need to save in Pairaphrase, seems like a huge bonus!

Cons

I would really appreciate having a reference file or guide that I could click through to learn about features I might not even know exist. I was registered by my employer and didn't receive any information or training so I have basically had to teach myself how to use it. The self-learning part is not too hard but I'm sure there are features I am missing simply because I don't know they are there.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

ZW
Zakary W.

Arts and Crafts, 11-50 employees

5.0

A few clicks save hours

Pros

honestly surprising how much easier your job can become with just a few clicks using this software. What used to take me a lot of time like translating documents or checking different language versions can now be done very quickly.

Cons

In my workflow, I honestly have not found anything that is difficult to use or hard to learn. everything feels pretty simple and it has been very helpful for my daily tasks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JF
Jack F.

Accounting, N/A employees

5.0

smooth performance and reliable tool

Pros

It's guaranteed to work without any lags or distractions...everything runs smoothly.

Cons

I honestly can't think of a single con about this software. From my experience it has been one of the best tools I have used for this type of work.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SN
Suresh N.

Automotive, 500+ employees

5.0

fast quotes and quality translations

Pros

I love how quickly I can get a quote and the fast turnaround on the translated document.

Cons

It can feel a little pricey in some situations but it definitely saves me a lot of time. At the end of the day, you really get what you pay for because the quality of the translations is very good.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

LS
Lukasz S.

Oil & Energy, 500+ employees

4.0

Reliable software but costly integration

Pros

from my experience, this software feels very well built and reliable. It runs smoothly most of the time and I rarely run into crashes or technical issues while using it.

Cons

one challenge for us is the cost involved in integrating it with our existing core software systems. That part can be a bit expensive depending on the setup.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

7

Functionality

8