Last Updated
Overview
PERSONIWAY is an extensive artificial intelligence platform that delivers voice-activated, hands-free access to drawings and documentation and accelerates ticket resolution. While the platform’s performance can be slow under extensive load, it significantly reduces onboarding time and cuts support costs with automated ticket flows.
Be the first one to leave a review!
No review found
Starting Price
Custom
PERSONIWAY Specifications
- Automation
- Visual Recognition
- Natural Language Dialogue
- Smart Data Discovery
What Is PERSONIWAY?
PERSONIWAY software is a cloud-based artificial intelligence platform that automates field ticketing and diagnostics for controls contractors and BMS integrators by indexing drawings, specifications and documentation for instant retrieval. It provides voice-activated, hands-free access to critical data, pulls up drawings on demand and summarizes calls into actionable tickets. The platform also runs smart ticketing workflows that resolve most issues without engineering escalation, automates data transfer and delivers weekly analytics and performance insights.
PERSONIWAY Pricing
PERSONIWAY Integrations
PERSONIWAY software integrates with a wide range of apps, including:
- Azure
- AWS
Who Is PERSONIWAY For?
PERSONIWAY is suitable for the following professionals:
- BMS teams
- Controls contractors
- Technicians
Is PERSONIWAY Right For You?
PERSONIWAY software is a comprehensive artificial intelligence system suitable for businesses aiming to accelerate field service resolution, reduce technician onboarding time, and cut support costs through automated ticket workflows and embedded AI. It provides voice-activated, hands-free access to drawings and documentation, smart ticketing that resolves most issues without engineering escalation, and weekly analytics to improve technician performance.
Still not sure if PERSONIWAY is right for you? Contact our customer helpline at (661) 384-7070 for further guidance.
PERSONIWAY Features
Voice Activated AI
PERSONIWAY provides hands-free access to critical data via voice-activated AI, enabling on-site retrieval of drawings and documentation by voice. It pulls up wiring diagrams and protocol rules instantly to support field diagnostics.
AI Troubleshooting
The software Performs AI troubleshooting that assists with initial to mid-level diagnostics and reduces engineering escalations, with an AI-driven ticketing approach that solves most issues without escalation.
Visual Support
The system surfaces visual support by instantly retrieving relevant drawings, schematics and equipment specifications during service calls. It assists with initial to mid-level diagnostics by matching documentation to reported symptoms.
Analytics And Reporting
The platform produces analytics and reporting that deliver weekly insights on issue types, technician performance and site trends. It summarizes calls and ticket activity into actionable reports for managers and support teams.
Pros And Cons of PERSONIWAY
Pros
Resolves service tickets 4 times faster
Reduces technician onboarding time up to 70%
Cuts support costs by half via automated ticket flow
Provides voice-activated, hands-free access to drawings and documentation
Cons
Updates may slow down implementation time
Extensive capabilities may initially overwhelm users
PERSONIWAY Reviews
No reviews yet!
Be the first to review this product
Frequently Asked Questions
What language does PERSONIWAY support?
PERSONIWAY supports English language only.
Does PERSONIWAY offer an API?
No, PERSONIWAY does not offer an API.
Does PERSONIWAY have a mobile app?
No, PERSONIWAY does not offer a mobile app.
What types of pricing plans does PERSONIWAY offer?
The vendor offers customized pricing plans according to different business needs. Get a customized PERSONIWAY cost breakdown for your business today.
What other apps does PERSONIWAY integrate with?
PERSONIWAY software integrates with a wide range of apps, including Azure and AWS.
What level of support does PERSONIWAY offer?
PERSONIWAY offers support through email and phone number.
Who are the typical users of PERSONIWAY?
The typical users of PERSONIWAY include sectors like technicians, BMS teams, and controls contractors.