Troy V.
Enterprise, 500+ employees
“The trial never worked!!
Pros
Honestly, I can't point to anything positive here. I signed up for the trial but the system never actually got going because it just stayed stuck saying it was calibrating. Since the trial only lasted 7 days, I emailed the company for help and they told me the trial had already ended and that they never give refunds, even though I wasn't able to use the service at all. At this point, there really isn't a best part for me.
Cons
To make matters worse, they kept charging me for the last four months even after I requested a refund. On top of that, they told me I had to log back into the service just to cancel it. That was ridiculous and honestly a horrible experience overall.
Rating Distribution
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
Anonymous
Mid-Market, 500+ employees
“better UX but weak support
Pros
Video messaging works well at scale and the UX feels better than other alternatives, even though it still has its own bugs.
Cons
Support for individual and team licenses seems practically nonexistent based on what I ran into.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Mansi N.
Small-Business, 11-50 employees
“powerful boost for sales outreach
Pros
This has been a strong addition to my sales toolkit. The platform feels very user-friendly and I managed to build my first campaign within about 10 minutes of signing up. Another 10 minutes later, I had already sent it to my entire HubSpot contact list. Integration and setup were really easy which made getting started quick and hassle-free.
Cons
One thing I'd love to see is the ability to send personalized AI videos directly from the Chrome extension. A feature where I could drop in a name on the fly and send a generated video almost in real time would be amazing. It may be a big ask but it would be a fantastic addition.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Katie T.
Small-Business, 11-50 employees
“fantastic platform and standout support
Pros
Using this for our business has been a really positive experience. The platform feels simple and works extremely efficiently which has helped make our workflows more aligned and our day-to-day processes run better. Spencer, our account manager, deserves a special mention as well. He has been absolutely excellent throughout, always responsive, knowledgeable and genuinely helpful. His support and expertise have played a big part in our success with the platform. I'd gladly recommend both the software and Spencer's outstanding service to anyone wanting to improve their operations.
Cons
Honestly, I can't think of any downsides. The whole process has been incredibly simple from the start.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Karley D.
Enterprise, 500+ employees
“Amazing recording tool
Pros
This video recording software has been a really great choice for me. The interface feels simple, so getting around it is simple and the recording quality has been very good. I also appreciate how much control the features give me when customizing videos to match exactly what I need. It works really well for both professional use and personal projects.
Cons
One thing I'd still like to see improved is the speed when uploading contacts. Since we're working with 10k+ contacts, the processing can take a while.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Small-Business, 11-50 employees
“ai video personalization is fantastic
Pros
Being able to customize every video with A.I. without having to record each one separately is amazing. On top of that, the support from Spencer and Michael has been excellent.
Cons
At first, the video page wasn't saving the color settings but that issue was fixed quickly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cherlyn C.
Small-Business, 11-50 employees
“AI personalized video outreach
Pros
Right away, the interface feels polished and charming which is pretty rare for a newer startup. The witchy cat mascot is a fun touch and getting that first video set up is fast since the platform walks you through everything step by step. You just line your head up inside the oval for the dynamic greeting and it's ready to go. It still blows my mind that AI can handle this kind of personalization and save so much manual work. The teleprompter is incredibly helpful while recording and being able to generate a dynamic screen recording just by pasting in a customer's website URL is such a cool feature. The end result looks amazingly personalized.
Cons
One part that has been disappointing is the AI voice clone, because mine sounds really bad right now. I was told the model would be retrained and that the team would manually review the sentences I recorded but it seems like they have a lot going on, so at the moment I'm still recording each greeting myself. Even with that, it does save time overall. I'd also love the option to use more than one dynamic phrase, since currently only the name in the greeting can change. I'm guessing that's something they may add later. Another thing I'd like improved is the size of the AI circle, because it isn't adjustable. At the moment, the only way I can get my face to fit properly is by placing my laptop more than an arm's length away which makes it really awkward when I need to type or move the cursor while recording.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kianna F.
Mid-Market, 500+ employees
“Video powered sales prospecting
Pros
Sending outbound sales pitches with this has been really helpful. I can keep my email short and just introduce myself, since the video already covers all the key information I need to share in the pitch.
Cons
Biggest downside is the limited customization. When I want to send bulk outbound messages, there are only two background choices for the video and I really wish there were more options available.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Frederik S.
Small-Business, 11-50 employees
“Scalable personalized outreach
Pros
Personalized video prospecting has been a real game changer for our team. The scalable video feature lets us reach out to hundreds of leads each day using a single video which has definitely improved our chances of getting replies from cold outreach. It also connects well with different platforms, so the whole sales outreach process feels much less tedious and the personalization options are excellent.
Cons
The scalable feature is fantastic overall but I'd love to see it expanded to support audio-only videos as well.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Randy N.
Small-Business, 11-50 employees
“Fast scalable outreach automation
Pros
This platform has made it possible to scale my outreach in a big way. Tasks that used to take me days or even weeks now get done within just a few hours.
Cons
Nothing to complain about. The product itself, the onboarding process and the ongoing support from the team have all been stellar.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sanidhya N.
Small-Business, 11-50 employees
“High value video sales tool
Pros
Everything about it has been excellent. The software feels high quality, delivers real value for the price, saves a lot of time and helps book more meetings.
Cons
No complaints. Every feature has been useful and we're spending much less time on manual work now.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hunter S.
Enterprise, 500+ employees
“Standout personalized sales outreach
Pros
Breaking through crowded inboxes has always been one of the toughest parts of being a Sales Development Executive at SAP especially when reaching out through email or LinkedIn. Generic, one-size-fits-all messages usually get ignored or end up in spam like so many others across the industry. This has helped me make my outreach feel more personal and distinct which has made a real difference in the results. I've been able to book more meetings, build better momentum with potential customers and create messaging that clearly feels different. From the way customers respond, it's obvious that it stands out compared to the usual direct outreach they receive.
Cons
Nothing to mention here. It's worked very well for me and fits my role well.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Small-Business, 11-50 employees
“Simple onboarding video platform
Pros
It was fast and the whole onboarding process was simple and user-friendly for us.
Cons
I honestly haven't run into any drawbacks, it's awesome and we love how simple it is to put sales videos together quickly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Enterprise, 500+ employees
“Buggy upload workflow issues
Pros
Creating personalized videos in bulk is very easy and convenient.
Cons
A few of the upload options and related workflows can be buggy right now, though I'm confident those issues will get sorted out over time.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
6
Functionality
6
Andres
Not Specified, N/A employees
“Easy scalable video personalization
Pros
Being able to personalize at scale is a huge plus and the platform is very simple to use.
Cons
Only thing that bothered me was the link design since I felt Loom's looked better but that has since been fixed.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tom S.
Not Specified, N/A employees
“LinkedIn video prospecting tool
Pros
It fits perfectly into my LinkedIn prospecting workflow. The mix of dynamic and static options is really useful and being able to show both my screen and my face at the same time is something I really enjoy.
Cons
Don't have any concerns when it comes to using it or managing it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Small-Business, 11-50 employees
“Responsive customer focused team
Pros
It performs really well and the biggest benefit is the team behind it. Every question gets a quick response from multiple people, every suggestion is taken seriously and often turned into a new feature or resource within days and they're always asking users for feedback. Even though the company is still growing, building out more resources and bringing on more customers, they somehow still make you feel like their most important user. I'm genuinely excited to see how both the product and the company continue to develop.
Cons
There are definitely areas where the tool still needs to grow and improve. You can tell the platform is still fairly young, so every now and then you may run into a bug or a workflow that doesn't function quite perfectly. Still, if you report what you find, the IT team jumps on it right away and starts working on a fix. That really makes those issues a lot less concerning.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John
Not Specified, N/A employees
“AI generated personalized videos
Pros
One thing that really stands out is how you can take a single video and turn it into multiple personalized versions just by using text. The AI captures your voice and facial expressions surprisingly well, so creating one video can lead to many more without having to record everything again.
Cons
Like most newer and innovative tools, there's still room for additional features that could make the overall experience even better. That said, I'm generally very satisfied with the tool as it is.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Mid-Market, 500+ employees
“Helpful team great video results
Pros
Such a cool tool to use and the team has been incredibly helpful and quick to respond. The final videos turn out looking awesome!
Cons
I'm really looking forward to the option to type out a script.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Small-Business, 11-50 employees
“Teleprompter powered video outreach
Pros
After using Vidyard and being completely satisfied with it, my manager asked me to give this platform a try. It comes with plenty of features but the one that has helped me the most is the teleprompter. Being able to write out a script and read it while recording has been incredibly useful. It's a fantastic feature.
Cons
Teleprompter is still the standout feature for me because it helps videos look much more natural since you can read directly from the screen while recording.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9