Last Updated
Overview
SmartDocs Synapse is an SAP-connected conversational platform for supplier and employee self-service. Some teams report upfront setup to align access and train skills; however, human handoff with sentiment, clear dashboards, and no-upgrade ERP connectivity help cut email queues and standardize responses.
SmartDocs Synapse Specifications
- Automation
- Entity Extraction With Text Analytics
- Multi-Language Support
- Natural Language Dialogue
SmartDocs Synapse Features
SAP Connectivity Without Upgrades
Synapse connects to SAP through a lightweight ABAP add-on, avoiding SAP version upgrades or extra NetWeaver components. This lowers change risk and speeds enablement so teams can expose selected ERP data to chat while maintaining existing SAP processes and controls for finance and procurement.
Human Handoff And Sentiment Alerts
For complex conversations, bots escalate to agents who monitor queues, with visual sentiment indicators to prioritize interventions. This blends automation with oversight, ensuring sensitive supplier or employee issues reach humans quickly while routine questions stay automated around the clock.
Trainable Digital Assistants
Bots can be trained with skills similar to onboarding a team member, using relevant data and knowledge bases to answer repetitive inquiries. Iterative monitoring and refinement help improve accuracy over time, reducing manual follow-ups across shared service environments.
Real Time Analytics And Dashboards
Supervisors get analytics to track conversation volumes, sentiment, and outcomes, which supports staffing decisions and continuous improvement. Visibility into common intents and resolution paths helps teams tune skills and deflection strategies without lengthy report building.
Supplier And Employee Self Service
The platform enables suppliers and employees to query transactional status, such as invoice progress, through conversational interfaces rather than portal logins. These SmartDocs Synapse features reduce email traffic to AP and procurement, shorten response times, and standardize communications across regions.
Pros And Cons of SmartDocs Synapse
Pros
No-upgrade SAP ERP connectivity
Human handoff with sentiment signals
Analytics for shared service visibility
Cons
Initial SAP and skills setup effort
Focused primarily on SAP ecosystems
SmartDocs Synapse Reviews
Total 1 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars0%
4
Stars100%
3
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2
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Share your experience
Adam
Information Technology and Services, N/A employees
“Efficient document automation workspace”
Pros
Putting together reports, budgets and proposals is much more efficient with this since it works directly inside MS Word. It makes document creation a lot simpler by using reusable templates, keeping formatting consistent and letting me insert variables instead of rewriting the same content over and over. That cuts down writing time quite a bit. Installation is easy, it's simple to work with and it also allows simultaneous tracking of document progress.
Cons
Every now and then, the MS Word add-on removes itself unexpectedly and has to be installed again which is especially frustrating when there's a deadline or time pressure.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Frequently Asked Questions
Who are the typical users of SmartDocs Synapse?
Users are from SAP-based industries and shared service teams in manufacturing, retail, healthcare, logistics, energy, public sector, and pharma.
What language does SmartDocs Synapse support?
SmartDocs Synapse software is available in English.
What other apps does SmartDocs Synapse integrate with?
It integrates with SAP ERP landscapes, including SAP ECC and SAP S/4HANA, through an ABAP add-on.
What types of pricing plans does SmartDocs Synapse offer?
The vendor offers SmartDocs Synapse pricing based on requirements. For a custom SmartDocs Synapse cost, contact us.
Does SmartDocs Synapse offer an API?
The vendor doesn’t confirm an API availability.
Does SmartDocs Synapse have a mobile app?
No, a mobile app is not specified by the vendor.
What level of support does SmartDocs Synapse offer?
Support is available via phone, email, and a support center.