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Overview
SmartDocs Synapse is an SAP-connected conversational platform for supplier and employee self-service. Some teams report upfront setup to align access and train skills; however, human handoff with sentiment, clear dashboards, and no-upgrade ERP connectivity help cut email queues and standardize responses.
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Starting Price
Custom
SmartDocs Synapse Specifications
Automation
Entity Extraction With Text Analytics
Multi-Language Support
Natural Language Dialogue
What Is SmartDocs Synapse?
SmartDocs Synapse is a conversational platform that adds self-service chat to enterprise workflows for suppliers and employees. It provides trainable assistants to answer status and policy questions, human handoff with sentiment for complex cases, and real time analytics that highlight common intents and backlog. Configurable skills and approval flows reflect local policies while audit logs capture conversation outcomes for compliance.
SmartDocs Synapse Pricing
SmartDocs Synapse Integrations
The software supports integration with multiple systems and platforms, such as:
- SAP ERP
- SAP ECC
- SAP S/4HANA
Who Is SmartDocs Synapse For?
SmartDocs Synapse is ideal for a wide range of industries and sectors, and may include:
- Manufacturing
- Retail
- Healthcare
- Logistics
- Energy
- Public sector
- Pharmaceuticals
Is SmartDocs Synapse Right For You?
Organisations looking to automate supplier and customer communications, extract data from documents and implement chatbots may find SmartDocs Synapse suitable. Its ability to classify documents automatically, customise workflows and integrate with existing systems can reduce manual workload. If your business handles high volumes of transactions or invoices and needs multilingual support and OCR capabilities, Synapse may be worth exploring.
Still doubtful if SmartDocs Synapse is the right fit for you? Connect with our customer support staff at (661) 384‑7070 for further guidance.
SmartDocs Synapse Features
Synapse connects to SAP through a lightweight ABAP add-on, avoiding SAP version upgrades or extra NetWeaver components. This lowers change risk and speeds enablement so teams can expose selected ERP data to chat while maintaining existing SAP processes and controls for finance and procurement.
For complex conversations, bots escalate to agents who monitor queues, with visual sentiment indicators to prioritize interventions. This blends automation with oversight, ensuring sensitive supplier or employee issues reach humans quickly while routine questions stay automated around the clock.
Bots can be trained with skills similar to onboarding a team member, using relevant data and knowledge bases to answer repetitive inquiries. Iterative monitoring and refinement help improve accuracy over time, reducing manual follow-ups across shared service environments.
Supervisors get analytics to track conversation volumes, sentiment, and outcomes, which supports staffing decisions and continuous improvement. Visibility into common intents and resolution paths helps teams tune skills and deflection strategies without lengthy report building.
The platform enables suppliers and employees to query transactional status, such as invoice progress, through conversational interfaces rather than portal logins. These SmartDocs Synapse features reduce email traffic to AP and procurement, shorten response times, and standardize communications across regions.
