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Overview
SmartDocs Synapse is an SAP-connected conversational platform for supplier and employee self-service. Some teams report upfront setup to align access and train skills; however, human handoff with sentiment, clear dashboards, and no-upgrade ERP connectivity help cut email queues and standardize responses.
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Starting Price
Custom
SmartDocs Synapse Specifications
- Automation
- Entity Extraction With Text Analytics
- Multi-Language Support
- Natural Language Dialogue
What Is SmartDocs Synapse?
SmartDocs Synapse is a conversational platform that adds self-service chat to enterprise workflows for suppliers and employees. It provides trainable assistants to answer status and policy questions, human handoff with sentiment for complex cases, and real time analytics that highlight common intents and backlog. Configurable skills and approval flows reflect local policies while audit logs capture conversation outcomes for compliance.
SmartDocs Synapse Pricing
SmartDocs Synapse Integrations
The software supports integration with multiple systems and platforms, such as:
- SAP ERP
- SAP ECC
- SAP S/4HANA
Who Is SmartDocs Synapse For?
SmartDocs Synapse is ideal for a wide range of industries and sectors, and may include:
- Manufacturing
- Retail
- Healthcare
- Logistics
- Energy
- Public sector
- Pharmaceuticals
Is SmartDocs Synapse Right For You?
Organisations looking to automate supplier and customer communications, extract data from documents and implement chatbots may find SmartDocs Synapse suitable. Its ability to classify documents automatically, customise workflows and integrate with existing systems can reduce manual workload. If your business handles high volumes of transactions or invoices and needs multilingual support and OCR capabilities, Synapse may be worth exploring.
Still doubtful if SmartDocs Synapse is the right fit for you? Connect with our customer support staff at (661) 384‑7070 for further guidance.
SmartDocs Synapse Features
SAP Connectivity Without Upgrades
Synapse connects to SAP through a lightweight ABAP add-on, avoiding SAP version upgrades or extra NetWeaver components. This lowers change risk and speeds enablement so teams can expose selected ERP data to chat while maintaining existing SAP processes and controls for finance and procurement.
Human Handoff And Sentiment Alerts
For complex conversations, bots escalate to agents who monitor queues, with visual sentiment indicators to prioritize interventions. This blends automation with oversight, ensuring sensitive supplier or employee issues reach humans quickly while routine questions stay automated around the clock.
Trainable Digital Assistants
Bots can be trained with skills similar to onboarding a team member, using relevant data and knowledge bases to answer repetitive inquiries. Iterative monitoring and refinement help improve accuracy over time, reducing manual follow-ups across shared service environments.
Real Time Analytics And Dashboards
Supervisors get analytics to track conversation volumes, sentiment, and outcomes, which supports staffing decisions and continuous improvement. Visibility into common intents and resolution paths helps teams tune skills and deflection strategies without lengthy report building.
Supplier And Employee Self Service
The platform enables suppliers and employees to query transactional status, such as invoice progress, through conversational interfaces rather than portal logins. These SmartDocs Synapse features reduce email traffic to AP and procurement, shorten response times, and standardize communications across regions.
Pros And Cons of SmartDocs Synapse
Pros
No-upgrade SAP ERP connectivity
Human handoff with sentiment signals
Analytics for shared service visibility
Cons
Initial SAP and skills setup effort
Focused primarily on SAP ecosystems
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Frequently Asked Questions
Who are the typical users of SmartDocs Synapse?
Users are from SAP-based industries and shared service teams in manufacturing, retail, healthcare, logistics, energy, public sector, and pharma.
What language does SmartDocs Synapse support?
SmartDocs Synapse software is available in English.
What other apps does SmartDocs Synapse integrate with?
It integrates with SAP ERP landscapes, including SAP ECC and SAP S/4HANA, through an ABAP add-on.
What types of pricing plans does SmartDocs Synapse offer?
The vendor offers SmartDocs Synapse pricing based on requirements. For a custom SmartDocs Synapse cost, contact us.
Does SmartDocs Synapse offer an API?
The vendor doesn’t confirm an API availability.
Does SmartDocs Synapse have a mobile app?
No, a mobile app is not specified by the vendor.
What level of support does SmartDocs Synapse offer?
Support is available via phone, email, and a support center.