SuperAnnotate Reviews
Total 47 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars30%
3
Stars0%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Hoang D.
Information Technology and Services, 500+ employees
Less than a year
“Revolutionizing Image Annotation for AI
Pros
The software lets me organize datasets, assign tasks to team members, track progress, and keep an eye on annotation quality with ease. The option to set up custom workflows and automation rules boosts productivity, allowing teams to manage large-scale annotation projects efficiently.
Cons
The software could offer more filtering options for manager accounts, along with additional tools for annotators to correct tasks that were unintentionally submitted.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jeff N.
AI, 11-50 employees
Less than a year
“My new favorite annotation workflow for computer vision research
Pros
I find that the SuperAnnotate software addresses a frequent challenge in our field, the rapid curation of expert annotations. With medical imaging datasets having limited training data, I often start with image segmentation based on expert annotations. Previously, I used a mix of different tools for annotation, quality control, and neural network training, but it was tedious to switch between various software and intermediate annotation masks. What I particularly appreciate about SuperAnnotate is its integrated, streamlined workflow that includes AI-enhanced annotation, quality control, and neural network training. I've left a review on TrustPilot with similar feedback, though I've rephrased it to avoid repeating myself.
Cons
I was concerned that I couldn't upload annotation masks created manually or on other softwares. However, the team quickly introduced a feature that allows uploading of annotation masks, enabling me to use annotations from previous projects. Their responsiveness has left me really satisfied.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Carina N.
AI, 11-50 employees
More than a year
“Great customizable software
Pros
It provides a broad array of customizable features and the customer support is both proactive and attentive.
Cons
It would be great if we could customize the colors for objects and tags. When you're annotating an object with more than one selection area, like a polygon or a box, using the same name for each one can get a bit confusing.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Braden H.
Information Technology and Services, 11-50 employees
More than a year
“Extremely easy to setup and use!
Pros
SuperAnnotate was incredibly simple to use and offered many utilities that reduced annotation time. They make it simple to undo or correct mistakes made during annotation.
Cons
The only challenge I faced was with the accuracy of the auto-segmentation feature at times, but I believe it was mainly due to the low resolution of the images I was working on.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
xing w.
Small-Business, 11-50 employees
More than a year
“An efficient labeling and data management product
Pros
SuperAnnotate features a streamlined UI that's easy to get and welcoming to beginners.
Cons
It would be really helpful if the magic select function allowed us to combine different selection parts into one object.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Anonymous
AI, 500+ employees
More than a year
“High quality annotation provider with great customer support
Pros
The quality of annotations we've received has been excellent, with almost no issues. 2. SuperAnnotate has been very responsive to our inquiries and concerns about delivery schedules, which has been immensely helpful in meeting our deadlines.
Cons
Honestly, there's not much we dislike about SuperAnnotate.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
6
Functionality
8
FATIMA ABDULLAHI M.
Information Technology and Services, 11-50 employees
Less than a year
“The best labeling experience ever
Pros
It's very simple to understand and use. It's practical and functional, equipped with all the necessary features for labeling my thin blood smear images. A major concern for me when selecting labeling software was data privacy, and SuperAnnotate excelled in that area. The customer support is also exceptional, with quick, efficient, and effective responses.
Cons
I can't really say there's anything I dislike about SuperAnnotate.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Information Technology and Services, 500+ employees
Less than a year
“Meets the business needs well and support is very responsive
Pros
The interface is simple and navigating through it is mostly simple. I've found the customer support to be very responsive and helpful.
Cons
The admin functions are quite limited. Managing users and projects takes a lot of time and involves repeating the same steps over and over.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
William A.
Information Technology and Services, 11-50 employees
More than a year
“Fantastic software for many annotation tasks. Worth a shot for any collaborative annotation project.
Pros
The communication and support have been outstanding. From the sales team to the demo team and customer support, everyone has been excellent throughout the process. Recently, we were given access to the SDK by support to test out features not available in the interface and to improve our pipeline, and it has been working perfectly.
Cons
The interface is not clear enough when you're trying to link a new annotation to an existing one, and undoing that takes several steps. It would be better if the cursor could change color or shape, like into an "X," to indicate you're about to use an existing annotation. And if you could undo it with just one click, that would be even better.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
AI, 11-50 employees
More than a year
“Best programm for annotating images
Pros
SuperAnnotate's magic polygon tool is truly innovative and crucial for speeding up the image annotation process. Its effectiveness in making tasks faster has noticeably improved my productivity in my workflow.
Cons
There's nothing negative I can say about SuperAnnotate.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Small-Business, 11-50 employees
Less than a year
“The most user-friendly annotation tool out there
Pros
Anyone who uses the software immediately understands how it operates, which clearly shows that the company values this aspect.
Cons
The per-seat pricing makes it a bit tough to demonstrate to others how things work behind the scenes.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Anonymous
AI, 11-50 employees
Less than a year
“Great Annotation Tool
Pros
The customer support is outstanding. We are a small company that needed a collaborative software for annotating a dataset, so we signed up for the free account. SuperAnnotate's customer support was very helpful and provided us with additional access to some tools not available in the free tier.
Cons
I don't really have any dislikes when it comes to SuperAnnotate, but it would be nice to have more support for importing and exporting projects from different dataset formats.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Igor I.
Information Technology and Services, 500+ employees
Less than a year
“Nice work and useful results in time
Pros
I'm impressed with the work and results. There was thorough preparation for the project launch with clear KPIs. The cooperation during the project was active, and we received timely results that met the required quality.
Cons
There's a bit of a delay when it comes to preparing documents for contractor registration.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
BenjamI V.
AI, 11-50 employees
Less than a year
“Quick learning curve without losing the ability to use advanced features
Pros
The quick learning curve makes it easy to onboard team members and achieve results swiftly. There are also advanced functionalities, like the Python SDK, for those who want to dive deeper. The support team is fast, attentive, and efficient.
Cons
The only downside is the lack of subfolders in projects, but there are ways to work around that. It would also be handy to connect Google Drive instead of just relying on the GCP Bucket, as Google Drive is more commonly used in day-to-day tasks.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Joseph M.
Information Technology and Services, 500+ employees
More than a year
“Working with SuperAnnotate has been a great experience.
Pros
There are regular updates and tracking on our projects. The annotators quickly learn and produce high-quality annotations.
Cons
The only issue I faced while using SuperAnnotate was when some engineers on their end switched roles, which caused a few hurdles in the data pipeline. I'd appreciate it if they could ensure knowledge gets transferred smoothly during team changes.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Sarvesh B.
Information Technology and Services, 500+ employees
More than a year
“very smooth experience while using the supperannotate
Pros
This tool's versatility sets it apart from other annotation tools, it can do so many things, which makes it a standout choice.
Cons
Right now, I can't find anything to dislike about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
AI, 11-50 employees
Less than a year
“Useful and user-friendly
Pros
The customer support team is very quick to respond, and I've found them to be genuinely helpful in every interaction.
Cons
There was a compatibility issue with the European zone that kept me from uploading using the Python SDK, but that's been fixed now.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Mid-Market, 500+ employees
More than a year
“Great software for annotations
Pros
SuperAnnotate is very user-friendly and helps in delivering a higher quality labeling service. Working with the SuperAnnotate team has been a pleasure. The analytics feature is useful for assessing each person's contribution to the project.
Cons
It would be great to see data on the number of instances completed per person in the Analytics section. Also, when we skip an image, it can take some time to load the next one, so it would be nice to have that issue resolved.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Vahe T.
Information Technology and Services, 11-50 employees
More than a year
“Makes it easy to manage annotations
Pros
Uploading images and making annotations is very smooth, especially with the new vector project features that significantly reduce annotation time, making it a fantastic tool.
Cons
The user interface could use some improvements, especially when you're running predictions and reviewing annotated images.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Anonymous
AI, 11-50 employees
More than a year
“Engaging and responsive customer service, good data quality, fast turnover time, clear cost
Pros
Our fantastic sales representative provided excellent customer service and had a great attitude. We have a dedicated team available on Slack for continuous updates and feedback. The turnaround time for the submitted data was quick, and the data quality was good once we provided proper instructions. The cost structure and forecasting were also clear and transparent.
Cons
The software's UI and data navigation can be a bit tricky sometimes, especially when you're trying to figure out which data needs to be reviewed or commented on. There are also minor visual glitches from time to time, but nothing that really affects performance.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10