Total 47 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

70%

4

Stars

30%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

HD

Hoang D.

Information Technology and Services, 500+ employees

Less than a year

5.0
February 2024

Revolutionizing Image Annotation for AI

Pros

The software lets me organize datasets, assign tasks to team members, track progress, and keep an eye on annotation quality with ease. The option to set up custom workflows and automation rules boosts productivity, allowing teams to manage large-scale annotation projects efficiently.

Cons

The software could offer more filtering options for manager accounts, along with additional tools for annotators to correct tasks that were unintentionally submitted.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JN

Jeff N.

AI, 11-50 employees

Less than a year

5.0
February 2024

My new favorite annotation workflow for computer vision research

Pros

I find that the SuperAnnotate software addresses a frequent challenge in our field, the rapid curation of expert annotations. With medical imaging datasets having limited training data, I often start with image segmentation based on expert annotations. Previously, I used a mix of different tools for annotation, quality control, and neural network training, but it was tedious to switch between various software and intermediate annotation masks. What I particularly appreciate about SuperAnnotate is its integrated, streamlined workflow that includes AI-enhanced annotation, quality control, and neural network training. I've left a review on TrustPilot with similar feedback, though I've rephrased it to avoid repeating myself.

Cons

I was concerned that I couldn't upload annotation masks created manually or on other softwares. However, the team quickly introduced a feature that allows uploading of annotation masks, enabling me to use annotations from previous projects. Their responsiveness has left me really satisfied.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

CN

Carina N.

AI, 11-50 employees

More than a year

5.0
December 2023

Great customizable software

Pros

It provides a broad array of customizable features and the customer support is both proactive and attentive.

Cons

It would be great if we could customize the colors for objects and tags. When you're annotating an object with more than one selection area, like a polygon or a box, using the same name for each one can get a bit confusing.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

BH

Braden H.

Information Technology and Services, 11-50 employees

More than a year

5.0
November 2023

Extremely easy to setup and use!

Pros

SuperAnnotate was incredibly simple to use and offered many utilities that reduced annotation time. They make it simple to undo or correct mistakes made during annotation.

Cons

The only challenge I faced was with the accuracy of the auto-segmentation feature at times, but I believe it was mainly due to the low resolution of the images I was working on.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

XW

xing w.

Small-Business, 11-50 employees

More than a year

5.0
November 2023

An efficient labeling and data management product

Pros

SuperAnnotate features a streamlined UI that's easy to get and welcoming to beginners.

Cons

It would be really helpful if the magic select function allowed us to combine different selection parts into one object.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A

Anonymous

AI, 500+ employees

More than a year

4.0
November 2023

High quality annotation provider with great customer support

Pros

The quality of annotations we've received has been excellent, with almost no issues. 2. SuperAnnotate has been very responsive to our inquiries and concerns about delivery schedules, which has been immensely helpful in meeting our deadlines.

Cons

Honestly, there's not much we dislike about SuperAnnotate.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

6

Functionality

8

FAM

FATIMA ABDULLAHI M.

Information Technology and Services, 11-50 employees

Less than a year

5.0
October 2023

The best labeling experience ever

Pros

It's very simple to understand and use. It's practical and functional, equipped with all the necessary features for labeling my thin blood smear images. A major concern for me when selecting labeling software was data privacy, and SuperAnnotate excelled in that area. The customer support is also exceptional, with quick, efficient, and effective responses.

Cons

I can't really say there's anything I dislike about SuperAnnotate.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Information Technology and Services, 500+ employees

Less than a year

5.0
October 2023

Meets the business needs well and support is very responsive

Pros

The interface is simple and navigating through it is mostly simple. I've found the customer support to be very responsive and helpful.

Cons

The admin functions are quite limited. Managing users and projects takes a lot of time and involves repeating the same steps over and over.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

WA

William A.

Information Technology and Services, 11-50 employees

More than a year

5.0
October 2023

Fantastic software for many annotation tasks. Worth a shot for any collaborative annotation project.

Pros

The communication and support have been outstanding. From the sales team to the demo team and customer support, everyone has been excellent throughout the process. Recently, we were given access to the SDK by support to test out features not available in the interface and to improve our pipeline, and it has been working perfectly.

Cons

The interface is not clear enough when you're trying to link a new annotation to an existing one, and undoing that takes several steps. It would be better if the cursor could change color or shape, like into an "X," to indicate you're about to use an existing annotation. And if you could undo it with just one click, that would be even better.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

AI, 11-50 employees

More than a year

5.0
October 2023

Best programm for annotating images

Pros

SuperAnnotate's magic polygon tool is truly innovative and crucial for speeding up the image annotation process. Its effectiveness in making tasks faster has noticeably improved my productivity in my workflow.

Cons

There's nothing negative I can say about SuperAnnotate.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Small-Business, 11-50 employees

Less than a year

5.0
October 2023

The most user-friendly annotation tool out there

Pros

Anyone who uses the software immediately understands how it operates, which clearly shows that the company values this aspect.

Cons

The per-seat pricing makes it a bit tough to demonstrate to others how things work behind the scenes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A

Anonymous

AI, 11-50 employees

Less than a year

5.0
September 2023

Great Annotation Tool

Pros

The customer support is outstanding. We are a small company that needed a collaborative software for annotating a dataset, so we signed up for the free account. SuperAnnotate's customer support was very helpful and provided us with additional access to some tools not available in the free tier.

Cons

I don't really have any dislikes when it comes to SuperAnnotate, but it would be nice to have more support for importing and exporting projects from different dataset formats.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

II

Igor I.

Information Technology and Services, 500+ employees

Less than a year

5.0
September 2023

Nice work and useful results in time

Pros

I'm impressed with the work and results. There was thorough preparation for the project launch with clear KPIs. The cooperation during the project was active, and we received timely results that met the required quality.

Cons

There's a bit of a delay when it comes to preparing documents for contractor registration.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BV

BenjamI V.

AI, 11-50 employees

Less than a year

4.0
September 2023

Quick learning curve without losing the ability to use advanced features

Pros

The quick learning curve makes it easy to onboard team members and achieve results swiftly. There are also advanced functionalities, like the Python SDK, for those who want to dive deeper. The support team is fast, attentive, and efficient.

Cons

The only downside is the lack of subfolders in projects, but there are ways to work around that. It would also be handy to connect Google Drive instead of just relying on the GCP Bucket, as Google Drive is more commonly used in day-to-day tasks.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

JM

Joseph M.

Information Technology and Services, 500+ employees

More than a year

5.0
September 2023

Working with SuperAnnotate has been a great experience.

Pros

There are regular updates and tracking on our projects. The annotators quickly learn and produce high-quality annotations.

Cons

The only issue I faced while using SuperAnnotate was when some engineers on their end switched roles, which caused a few hurdles in the data pipeline. I'd appreciate it if they could ensure knowledge gets transferred smoothly during team changes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

SB

Sarvesh B.

Information Technology and Services, 500+ employees

More than a year

5.0
August 2023

very smooth experience while using the supperannotate

Pros

This tool's versatility sets it apart from other annotation tools, it can do so many things, which makes it a standout choice.

Cons

Right now, I can't find anything to dislike about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

AI, 11-50 employees

Less than a year

4.0
July 2023

Useful and user-friendly

Pros

The customer support team is very quick to respond, and I've found them to be genuinely helpful in every interaction.

Cons

There was a compatibility issue with the European zone that kept me from uploading using the Python SDK, but that's been fixed now.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Mid-Market, 500+ employees

More than a year

5.0
July 2023

Great software for annotations

Pros

SuperAnnotate is very user-friendly and helps in delivering a higher quality labeling service. Working with the SuperAnnotate team has been a pleasure. The analytics feature is useful for assessing each person's contribution to the project.

Cons

It would be great to see data on the number of instances completed per person in the Analytics section. Also, when we skip an image, it can take some time to load the next one, so it would be nice to have that issue resolved.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

10

VT

Vahe T.

Information Technology and Services, 11-50 employees

More than a year

4.0
July 2023

Makes it easy to manage annotations

Pros

Uploading images and making annotations is very smooth, especially with the new vector project features that significantly reduce annotation time, making it a fantastic tool.

Cons

The user interface could use some improvements, especially when you're running predictions and reviewing annotated images.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

AI, 11-50 employees

More than a year

5.0
July 2023

Engaging and responsive customer service, good data quality, fast turnover time, clear cost

Pros

Our fantastic sales representative provided excellent customer service and had a great attitude. We have a dedicated team available on Slack for continuous updates and feedback. The turnaround time for the submitted data was quick, and the data quality was good once we provided proper instructions. The cost structure and forecasting were also clear and transparent.

Cons

The software's UI and data navigation can be a bit tricky sometimes, especially when you're trying to figure out which data needs to be reviewed or commented on. There are also minor visual glitches from time to time, but nothing that really affects performance.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10