Market Research, 11-50 employees
Less than a year
“Quite simple to use”
Pros
UiPath is not only affordable but comes with powerful tools to handle our unique tasks and commands.
Cons
No complaints as I find it really simple and accessible whenever I need it.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Retail, 500+ employees
Less than a year
“Automation made easy with this tool”
Pros
For typical UI automation and general component validation, it is a huge time-saver compared to building our own custom in house framework and testing scenarios from scratch.
Cons
One thing I have noticed is that for more complex or unique scenarios, it is quite difficult to create.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Oil & Energy, 500+ employees
More than a year
“A strong RPA software solution”
Pros
The development process relies on a simple drag and drop feature for the necessary functions. Plus minimal programming skills are required to build an RPA bot and I find it extremely easy to deploy using the cloud orchestrator.
Cons
There is no option to turn off automatic updates in the settings. I hope they introduce this option soon.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Information Technology and Services, 500+ employees
More than a year
“The leading software in RPA”
Pros
UiPath is a modern RPA software that is continuously evolving and adding new capabilities. Overall it is a good software and I highly recommend it!
Cons
Nothing too major has happened recently for now but in the past, they have released new features too early, before the product was fully developed.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Information Technology and Services, 500+ employees
More than a year
“Boost your productivity with automation”
Pros
One of the best aspects of UiPath is how well it integrates with other software applications like Microsoft Excel and Salesforce. This allows us to automate tasks across different platforms boosting overall efficiency.
Cons
Some downsides that I noticed include a steep learning curve for more complex workflows and limited support for certain programming languages.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Information Technology and Services, 500+ employees
More than a year
“The best in the field”
Pros
UiPath is a top leader in the RPA field. Also I find it easy to learn, with a user friendly interface and is highly praised for its simplicity. It has a strong community and plenty of resources for learning and troubleshooting, such as the UiPath Academy.
Cons
The license cost is quite high which I think might be a problem for small businesses.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Accounting, 500+ employees
Less than 6 months
“5 out of 5”
Pros
It is proven to be an amazing tool for us to build automation workflows.
Cons
Not a con but I will give a suggestion that self-education is key to understanding the basics.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Events Services, 11-50 employees
Less than 6 months
“Very disappointing experience”
Pros
Well it is hard for me to pick a favorite feature but I did like it when I canceled my membership.
Cons
It is clunky and overpriced. And customer service did not help at all. When I contacted them they told me they would contact me when an agent was available but nothing happened. I had to keep following up myself and when I complained about the long wait, they said they were busy. So if you are too busy to help customers, why sell the product in the first place? Absolutely ridiculous. The staff either is not trained properly or they are just rude, and the management does not care to fix it.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Outsourcing/Offshoring, 101-500 employees
More than a year
“Scaling automation made easy”
Pros
The integration with various software and the Test Suite is fantastic for quickly testing our automation.
Cons
There are some restrictions with orchestration processes but they are likely to improve in the future. Also I find it hard to keep up with the many releases they have throughout the year.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Information Technology and Services, 500+ employees
More than a year
“User-friendly product”
Pros
It is really easy to learn and implement which makes it a user-friendly option for us.
Cons
It would be great if more AI/ML models were included as part of the UiPath suite.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Food Production, 101-500 employees
Less than a year
“Reasonable tool”
Pros
This Business Process Automation (BPA) solution comes with several powerful features such as a user-friendly graphical interface that simplifies interactions. Also it is easy to navigate, with strong visualization that improves the experience. And unlike cloud based alternatives, it offers a more streamlined setup and a lower learning curve. Its academy is incredibly helpful too as it makes it easy for me to master it.
Cons
We do not really run into many issues that require a lot of attention or discussion.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
6
Functionality
9
Human Resources, 500+ employees
Less than 6 months
“Stands out as a top automation tool”
Pros
It is packed with AI features and has an open platform that integrates with many apps. Plus process mining helps me create use cases for automation.
Cons
The studio UI needs an update and managing licenses is not as simple as I expected. Plus the web studio is pretty basic.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Computer Software, 500+ employees
More than a year
“Excellent product”
Pros
UiPath is an excellent tool for automating repetitive tasks with its drag and drop functionality. Using its default Re-Framework, I can automate processes in both web and window applications. Plus its data extraction and integration abilities make the automation process much smoother and more efficient. And overall it is very easy to use.
Cons
Well the licensing cost of it is pretty high which makes it tough for small and medium businesses to afford. Plus I noticed there are limitations on the number of robots in the community edition of Orchestrator.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
10
Information Technology and Services, 500+ employees
Less than a year
“Happy with it!”
Pros
It is a user friendly platform with drag-and-drop features that help build processes quickly. Plus it offers various automation options like web, Excel and Outlook automation. And I find it flexible enough to create custom activities based on user needs and extracting data is not a difficult task anymore. Credit goes to UniPath.
Cons
I honestly cannot think of any issues.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Information Technology and Services, 500+ employees
More than a year
“Improves productivity”
Pros
UiPath is a top RPA platform that automates repetitive tasks. It has a great interface and a wide selection of pre-built automation tools. Its scalability, security and integration capabilities make it an ideal choice for businesses like ours looking for effective process automation solutions. Also it is supported by a comprehensive network and an active community which makes it a favorite in the RPA market.
Cons
While it is a powerful RPA platform, I have been frustrated by the initial learning curve required to use it fully.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Management Consulting, 500+ employees
More than a year
“Leading the way in its category”
Pros
It offers a lot of different features such as NLP, computer vision and process mining capabilities.
Cons
Nothing really comes to my mind, as it is a great solution that can be used for so many different things.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Information Technology and Services, 500+ employees
More than a year
“A tool that helps businesses improve”
Pros
What I like the most is that this system works almost autonomously, allowing professionals to focus on other areas with the confidence that this system (Robotio) will perform the tasks well on its own. Plus its robots can be programmed to adapt to various company sectors from marketing to finance, with precise control.
Cons
I consider this tool one of the most complete of its kind. It helps solve problems that used to be difficult or even impossible to address for me. Without a doubt it is one of the best.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Architecture & Planning, 1-10 employees
Free Trial
“Powerful and reliable tool”
Pros
They have thought of everything. As in it I find a solution to just about everything.
Cons
It is way too expensive for me to even think about buying.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10