Total 18 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

61%

4

Stars

33%

3

Stars

0%

2

Stars

0%

1

Stars

6%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

G
Gisele

Market Research, 11-50 employees

Less than a year

4.0

Quite simple to use

Pros

UiPath is not only affordable but comes with powerful tools to handle our unique tasks and commands.

Cons

No complaints as I find it really simple and accessible whenever I need it.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

A
Anonymous

Retail, 500+ employees

Less than a year

4.0

Automation made easy with this tool

Pros

For typical UI automation and general component validation, it is a huge time-saver compared to building our own custom in house framework and testing scenarios from scratch.

Cons

One thing I have noticed is that for more complex or unique scenarios, it is quite difficult to create.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

8

N
Netra

Oil & Energy, 500+ employees

More than a year

4.0

A strong RPA software solution

Pros

The development process relies on a simple drag and drop feature for the necessary functions. Plus minimal programming skills are required to build an RPA bot and I find it extremely easy to deploy using the cloud orchestrator.

Cons

There is no option to turn off automatic updates in the settings. I hope they introduce this option soon.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

E
Erik

Information Technology and Services, 500+ employees

More than a year

5.0

The leading software in RPA

Pros

UiPath is a modern RPA software that is continuously evolving and adding new capabilities. Overall it is a good software and I highly recommend it!

Cons

Nothing too major has happened recently for now but in the past, they have released new features too early, before the product was fully developed.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

A
Anonymous

Information Technology and Services, 500+ employees

More than a year

5.0

Boost your productivity with automation

Pros

One of the best aspects of UiPath is how well it integrates with other software applications like Microsoft Excel and Salesforce. This allows us to automate tasks across different platforms boosting overall efficiency.

Cons

Some downsides that I noticed include a steep learning curve for more complex workflows and limited support for certain programming languages.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

R
Rajesh

Information Technology and Services, 500+ employees

More than a year

4.0

The best in the field

Pros

UiPath is a top leader in the RPA field. Also I find it easy to learn, with a user friendly interface and is highly praised for its simplicity. It has a strong community and plenty of resources for learning and troubleshooting, such as the UiPath Academy.

Cons

The license cost is quite high which I think might be a problem for small businesses.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

T
Tair

Accounting, 500+ employees

Less than 6 months

5.0

5 out of 5

Pros

It is proven to be an amazing tool for us to build automation workflows.

Cons

Not a con but I will give a suggestion that self-education is key to understanding the basics.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D
Dardan

Events Services, 11-50 employees

Less than 6 months

1.0

Very disappointing experience

Pros

Well it is hard for me to pick a favorite feature but I did like it when I canceled my membership.

Cons

It is clunky and overpriced. And customer service did not help at all. When I contacted them they told me they would contact me when an agent was available but nothing happened. I had to keep following up myself and when I complained about the long wait, they said they were busy. So if you are too busy to help customers, why sell the product in the first place? Absolutely ridiculous. The staff either is not trained properly or they are just rude, and the management does not care to fix it.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

J
Javier

Outsourcing/Offshoring, 101-500 employees

More than a year

5.0

Scaling automation made easy

Pros

The integration with various software and the Test Suite is fantastic for quickly testing our automation.

Cons

There are some restrictions with orchestration processes but they are likely to improve in the future. Also I find it hard to keep up with the many releases they have throughout the year.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

A
Anonymous

Information Technology and Services, 500+ employees

More than a year

5.0

User-friendly product

Pros

It is really easy to learn and implement which makes it a user-friendly option for us.

Cons

It would be great if more AI/ML models were included as part of the UiPath suite.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Y
yasin

Food Production, 101-500 employees

Less than a year

5.0

Reasonable tool

Pros

This Business Process Automation (BPA) solution comes with several powerful features such as a user-friendly graphical interface that simplifies interactions. Also it is easy to navigate, with strong visualization that improves the experience. And unlike cloud based alternatives, it offers a more streamlined setup and a lower learning curve. Its academy is incredibly helpful too as it makes it easy for me to master it.

Cons

We do not really run into many issues that require a lot of attention or discussion.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

6

Functionality

9

M
Mona

Human Resources, 500+ employees

Less than 6 months

5.0

Stands out as a top automation tool

Pros

It is packed with AI features and has an open platform that integrates with many apps. Plus process mining helps me create use cases for automation.

Cons

The studio UI needs an update and managing licenses is not as simple as I expected. Plus the web studio is pretty basic.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

S
Sandra

Computer Software, 500+ employees

More than a year

5.0

Excellent product

Pros

UiPath is an excellent tool for automating repetitive tasks with its drag and drop functionality. Using its default Re-Framework, I can automate processes in both web and window applications. Plus its data extraction and integration abilities make the automation process much smoother and more efficient. And overall it is very easy to use.

Cons

Well the licensing cost of it is pretty high which makes it tough for small and medium businesses to afford. Plus I noticed there are limitations on the number of robots in the community edition of Orchestrator.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

10

K
Keerthana

Information Technology and Services, 500+ employees

Less than a year

4.0

Happy with it!

Pros

It is a user friendly platform with drag-and-drop features that help build processes quickly. Plus it offers various automation options like web, Excel and Outlook automation. And I find it flexible enough to create custom activities based on user needs and extracting data is not a difficult task anymore. Credit goes to UniPath.

Cons

I honestly cannot think of any issues.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

S
Sandru

Information Technology and Services, 500+ employees

More than a year

5.0

Improves productivity

Pros

UiPath is a top RPA platform that automates repetitive tasks. It has a great interface and a wide selection of pre-built automation tools. Its scalability, security and integration capabilities make it an ideal choice for businesses like ours looking for effective process automation solutions. Also it is supported by a comprehensive network and an active community which makes it a favorite in the RPA market.

Cons

While it is a powerful RPA platform, I have been frustrated by the initial learning curve required to use it fully.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8

A
Anonymous

Management Consulting, 500+ employees

More than a year

5.0

Leading the way in its category

Pros

It offers a lot of different features such as NLP, computer vision and process mining capabilities.

Cons

Nothing really comes to my mind, as it is a great solution that can be used for so many different things.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

M
Margaret

Information Technology and Services, 500+ employees

More than a year

4.0

A tool that helps businesses improve

Pros

What I like the most is that this system works almost autonomously, allowing professionals to focus on other areas with the confidence that this system (Robotio) will perform the tasks well on its own. Plus its robots can be programmed to adapt to various company sectors from marketing to finance, with precise control.

Cons

I consider this tool one of the most complete of its kind. It helps solve problems that used to be difficult or even impossible to address for me. Without a doubt it is one of the best.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

G
Gul

Architecture & Planning, 1-10 employees

Free Trial

5.0

Powerful and reliable tool

Pros

They have thought of everything. As in it I find a solution to just about everything.

Cons

It is way too expensive for me to even think about buying.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10