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Unbabel

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Last Updated Oct 20, 2025

Overview

Unbabel is a Language Operations platform that provides AI translation with optional human review across chat, tickets, and content. Users praise its easy workflows and responsive support; however, some report occasional translation delays. Still, its quality estimation features and native CRM integrations help teams deliver reliable multilingual support.

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Starting Price

Custom

What Is Unbabel?

Unbabel is an AI translation and language operations platform for customer support and localization teams. It combines domain-trained machine translation with human review when needed, guided by real-time quality estimation and reporting. Teams use it to translate chat, email, and knowledge bases inside their helpdesk and CRM tools, reducing workflow disruption while maintaining brand voice.

Unbabel Pricing

The vendor offers four Unbabel price plans aimed at scaling needs.

Pay As You Go: Custom Pricing
Starter: Starting at $10,000/month
Standard: Starting at $30,000/month
Enterprise: Starting at $120,000/month

Request a personalized Unbabel pricing quote for your business today.

Disclaimer: The pricing has been sourced from third-party websites and is subject to change.

Unbabel Integrations

The software supports integration with multiple systems and platforms, such as:

Salesforce Service Cloud
Intercom
Freshdesk
Kustomer
Helpshift

Watch the Unbabel demo to learn more about its integration arrangements.

Who Is Unbabel For?

Unbabel is ideal for a wide range of industries and sectors, including:

Retail
Technology
Gaming
Travel and hospitality
Fintech and banking
Ecommerce

Is Unbabel Right For You?

Unbabel suits teams that need measurable translation quality, editor review on demand, and minimal process change inside tools like Salesforce, Zendesk, or Intercom. Quality estimation and reporting help verify outcomes, while integrations keep agents in one place. It is a strong fit for high-volume, multilingual support and localization.

Still doubtful if Unbabel is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.

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Pros And Cons of Unbabel

A quick look at Unbabel's strengths and weaknesses to
help you decide if it's the right fit

Pros

Responsive support and onboarding
Works inside CRM workflows
AI plus editor review quality

Cons

Occasional translation delays reported
Accuracy can vary by pair

Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Yes. Unbabel provides API-based integrations and connector packages documented in the Customer Happiness Hub.

A mobile app availability is not specified by the vendor.

Unbabel supports 90+ languages and over 6,000 language pairs, with additions based on demand.

It integrates with Salesforce, Zendesk, Intercom, Freshdesk, Kustomer, Helpshift, and others.

Unbabel pricing starts with Pay As You Go (custom), Starter at $10,000/month, Standard at $30,000/month, and Enterprise at $120,000/month. For a custom Unbabel cost, contact sales.

Support is available via a Help Center for customers, the Editor Hub for translators, and our Community Support team for editors.

Users are from retail, technology, gaming, travel and hospitality, fintech and banking, and ecommerce.