Mariasol S.
Information Technology and Services, 11-50 employees
“Responsive support
Pros
It's been a really valuable tool for my team's day-to-day transactions. Working with their team has been very simple and they've always been open to accommodating our requests. They also made sure changes were implemented whenever something wasn't working and they were able to adapt quickly whenever a blocker came up.
Cons
We did have to tweak our own system and review things manually to get it working properly but that wasn't an issue caused by Y Meadows itself.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ben I.
Financial Services, 51-100 employees
“Trained a very accurate model for us
Pros
Using only a handful of real conversations between our users and support team, it trained a very accurate model that helped us automatically categorize incoming emails. That gave us cleaner, more reliable data and made it possible to route conversations directly to the right specialized teams. On top of that, their team stayed involved throughout the entire setup and usage process, offering helpful support and guidance at every stage.
Cons
Honestly, there was very little to complain about with it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tyler S.
Real Estate, 101-500 employees
“Saves me money
Pros
it has helped cut customer support costs by reducing how many team members I need. It also gives my current staff more room to focus on the highest-priority and more complex customer questions instead of spending time on routine requests.
Cons
The self-service portal is still being developed and it could be made more user-friendly for non-technical users.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10