Last Updated
Overview
Zaapi is an AI-powered omnichannel chat platform that unifies customer conversations from social media and e-commerce channels into one inbox. While its multi-channel support is powerful, initial integration setup can be complex. It automates service and qualifies leads to boost sales efficiency.
Overall Rating
Based on 2 users reviews
5
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Zaapi Specifications
- Natural Language Dialogue
- Automation
- Bot Design & Deployment
- Multi-Language Support
What Is Zaapi Software?
Zaapi is a premier conversational commerce solution that leverages artificial intelligence to manage and automate customer interactions across multiple digital channels. By centralizing conversations into a unified inbox, Zaapi eliminates the need for constant tab switching, streamlining communication for teams. It offers an AI agent for instant query resolution, ensuring faster and more accurate responses. This approach enhances efficiency, improves customer engagement, and drives better business performance through smarter, seamless, and more effective interactions.
Zaapi Pricing
Zaapi offers a range of subscription plans designed to fit different business needs:
- Basic — $30/month
- Pro — $35/month
- Advanced — $139/month
- Enterprise — Contact for pricing
Disclaimer: The pricing is subject to change.
Zaapi Integrations
The software supports integration with multiple systems and platforms, such as:
- LINE
- Shopee
- Lazada
- TikTok Shop
- Website Live Chat
Who Is Zaapi Software For?
Zaapi software is ideal for professionals across a wide range of industries, including:
- E-commerce and retail
- Customer service and support departments
- Digital marketing and sales teams
- Health and wellness
- Manufacturing and logistics
Is Zaapi Software Right For You?
If your business handles high volumes of customer inquiries across multiple social media and e-commerce platforms, Zaapi is likely the optimal fit. Its standout feature is the AI agent coupled with the unified omnichannel inbox, ensuring no conversation is missed and enabling 24/7 lead qualification and customer support. This is the best solution for modern companies aiming to convert conversations into sales while consolidating their entire chat infrastructure under one secure, high-performance system.
Still doubtful if Zaapi software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Zaapi Features
Unified Inbox
This centralized hub brings all customer messages from every integrated platform, including major social media and e-commerce channels, into a single stream. It gives agents a complete historical view of each customer's journey, eliminating the need to toggle between platforms and ensuring swift, context-aware responses every time.
AI Agent
The platform’s specialized artificial intelligence agent provides round-the-clock automated assistance for customers. This tool can handle routine inquiries, qualify incoming leads, and even schedule appointments, thereby freeing human agents to focus their valuable time and expertise on more complex and high-value customer interactions.
Automations
Zaapi offers powerful workflow creation tools to automate repetitive tasks within the chat environment. This includes advanced chatbot flows for FAQ responses, automatic assignment of chats to specific agents, and the creation of orders directly in the chat, dramatically improving team efficiency and reducing average response times.
Analytics
This feature transforms raw customer interaction data into actionable business intelligence through real-time tracking. Teams can monitor key performance indicators such as chat response rates and agent efficiency, allowing managers to identify critical trends and quickly implement necessary improvements to their overall service strategy.
Broadcast
The Broadcast feature allows businesses to segment their customer base based on various behaviors and interaction tags. Teams can then send highly personalized, targeted mass-messaging campaigns through channels like WhatsApp, significantly boosting customer engagement and driving higher conversion rates for promotional and sales initiatives.
Pros And Cons of Zaapi
Pros
Consolidates all major social, chat, and e-commerce platforms (e.g., Facebook, Shopee, WhatsApp) into one single interface
Features a dedicated AI Agent for 24/7 support and automated lead qualification, drastically reducing agent workload
Features a dedicated AI Agent for 24/7 support and automated lead qualification, drastically reducing agent workload
Cons
Customer support times may vary during peak hours
Zaapi Reviews
Total 2 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Justina
Luxury Goods & Jewelry, 1-10 employees
“Enjoyable experience
Pros
After years working in customer experience and using platforms like Zendesk, Gorgias and Sleekflow, Zaapi has been the one I've enjoyed using the most. The interface feels very user-friendly and polished and the overall user experience is especially smooth. It also includes all the tools I actually rely on as a CX rep such as Quick Replies, Shopify CRM integration, case notes, internal collaboration features, filtered inboxes and even a solid mobile app. Honestly, it covers everything I need so I'd gladly recommend it.
Cons
There isn't really much to complain about right now. Since it's still a newer product, I'm expecting even more features and integrations to be added over time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hilary H.
Retail, 11-50 employees
“Unified inbox that delivers
Pros
Having WhatsApp, Instagram, email and live chat all in one tidy workspace has made a big difference to our team's visibility and reply speed. The automation tools and flow builder strike a nice balance between being powerful and still user-friendly so setting up structured workflows for common requests like product recommendations order help and sizing questions feels very manageable. Features like assignment, tagging and reporting also help us stay on top of workload as the team grows. Getting started was simple and the support team has been quick to respond and focused on finding solutions.
Cons
A few parts such as email attribution and some edge-case routing logic, would be better with clearer visibility and more detailed controls. There's also room for small UI improvements that could make things even more efficient for teams handling higher volumes. That said, the team is responsive, open to feedback and already working on these improvements.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does Zaapi software have a mobile app?
Yes, Zaapi provides a dedicated mobile application available for both iOS and Android devices.
What language does Zaapi software support?
The platform itself supports core languages like English and Thai.
What level of support does Zaapi software offer?
Zaapi offers various levels of customer support, including a comprehensive help center, case studies, and responsive customer support staff.
What types of pricing plans does Zaapi software offer?
Zaapi offers a range of subscription plans designed to suit different business needs. The Basic plan is available at $30/month, while the Pro plan costs $35/month. The Advanced plan is priced at $139/month, and the Enterprise plan. For detailed pricing, request a Zaapi price quote.
Who are the typical users of Zaapi software?
Zaapi software is ideal for professionals across a wide range of industries. It serves e-commerce and retail businesses, customer service and support departments, and digital marketing and sales teams. It is also well-suited for the health and wellness sector as well as manufacturing and logistics operations.
What other apps does Zaapi software integrate with?
Zaapi integrates extensively with popular social media and e-commerce platforms including WhatsApp, Facebook, Instagram, LINE, Shopee, Lazada, and TikTok Shop, as well as general website live chat tools.
Does Zaapi software offer an API?
Zaapi not explicitly mentioned API availability.