Anonymous
Small Business, 1-10 employees
“Quick access and handy tools”
Pros
Getting around the platform was very convenient and the functionality was solid. Pretty much everything I needed was just a click away.
Cons
The language translation feature wasn't always reliable when I needed it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Anonymous
Mid Market, 51-100 employees
“easy to connect with customers”
Pros
Connecting with customers through it has been really convenient and it helps resolve their issues quickly. The whole process feels efficient and keeps support moving without much friction.
Cons
its feature set can feel a little limited compared to other communication platforms which makes more complex queries somewhat harder to manage.
Rating Distribution
Ease of use
9
Value for money
6
Customer Support
9
Functionality
6