Total 6 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

50%

4

Stars

33%

3

Stars

17%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

8

AK

Aquib K.

Small-Business, 1-50 employees

5.0
September 2024

PBS solutions for auto dealerships

Pros

I really like the routeOne link because it makes submitting credit card information simplr. plus I can easily fetch vehicle info using the stock number. It's just super simple to use.

Cons

I think there's room for improvement here. It would be great if they added more features and strengthened security a bit more.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

NJ

Nabinsha J.

Small-Business, 1-50 employees

3.0
May 2023

Very easy to use

Pros

The software's interface is super easy to get the hang of. It's flexible and really user-friendly, so going through all the features is a piece of cake. The layout is simple, which helps me find exactly what I need without feeling lost. plus it's really customizable, which is a huge bonus for dealerships. You can tweak it to fit your business's needs and streamline everything, making things run more smoothly.

Cons

The software from PBS Systems is really powerful and customizable but honestly, it can get a little overwhelming. It's not the easiest to learn and that means extra time and effort for training. also the mobile functionality isn't as easy as I'd like, so if you need mobile access to data and features, it could be a bit of a pain.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

6

VU

Verified User

Mid-Market, 51-100 employees

4.0
April 2023

Great for customization and flexibility

Pros

It is not only easy to use but it's also customizable. The support team is amazing too! They're always ready to help with third-party integrations and they do a great job of keeping our data safe and secure.

Cons

Not many other businesses in my area use this tool, which can be a bit of a downside. It feels like we're kind of on our own with it.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

4

Functionality

6

DB

Diana B.

Vocal Music Teacher, 1-50 employees

4.0
January 2022

Good product

Pros

Clocking in and out is super easy. I can find it easily at the start of every shift and it's problem-free.

Cons

The program takes a little while to load and sometimes my clock-in gets delayed because of it. It's a bit frustrating.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

7

BW

Barrie W.

General Manager, 1-50 employees

5.0
December 2021

PBS helped integrate sales

Pros

It is pretty simple to use. I can switch between deals with no trouble and the process of submitting a credit application is super smooth. It makes things so much easier.

Cons

The service write-up process takes much longer than the software we've used before. plus the latest update kinda messed things up by removing too much separation between windows, which makes it harder to find what I need.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

10

Functionality

9

VU

Verified User

Mid-Market, 1-50 employees

5.0
July 2018

User-friendly interface

Pros

The layout is great and I love how customizable everything is. It's easy to learn and I really appreciate that the company listens to user feedback and implements updates based on suggestions. plus it works across multiple departments, so it's perfect for our whole team.

Cons

Honestly, I can't think of anything I didn't like about this software. It's been pretty solid overall.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9