Small-Business, 11-50 employees
“Great software overall”
Pros
It's super easy to use and really flexible. I was able to learn it quickly and training new employees is also very easy.
Cons
I use RO Writer for appointment scheduling and inspections. It works really well for that.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mid-Market, 51-100 employees
“Simply great”
Pros
I love how easy it is to use, how smooth the navigation is and the customer support is solid too.
Cons
The navigation is easy but sometimes it takes unnecessary steps to get to a function that could be quicker.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Small-Business, 11-50 employees
“Charges clients too much”
Pros
I really regret choosing RO Writer. They overcharged us and then claimed they didn't. They basically took $1500 from us and wouldn't fix it.
Cons
The billing department is a joke. They're basically thieves! The sales and tech departments aren't any help either.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Small-Business, 11-50 employees
“Solid option but competition has caught up”
Pros
I was able to migrate data from Mitchel1 without any issues. No customer or repair info got lost and I could still run my KPI reports and marketing without missing a beat.
Cons
Right now, It feels a bit too bulky to manage. I need an IT person on retainer just to handle the in-shop database. There are newer, cloud-based shop management systems out there that are more streamlined, have more features and can be accessed from anywhere.
Rating Distribution
Ease of use
6
Value for money
4
Customer Support
4
Functionality
4
Small-Business, 11-50 employees
“Awesome tool”
Pros
One thing I really appreciate is how user-friendly RO Writer is. They've made the software so much easier to use.
Cons
When I first downloaded RO Writer, I ran into a few minor issues but the support team, especially Holly was awesome and got everything fixed quickly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Small-Business, 11-50 employees
“Must-have software for your shop”
Pros
RO Writer helps our shop stay organized with inventory, invoicing and just helps us be way more efficient overall.
Cons
It's hard to call this a 'dislike,' but there's so much the system offers that we sometimes struggle to use every feature.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Small-Business, 11-50 employees
“Really good product”
Pros
Scheduling customers with RO Writer has been a total game changer for us. It's such a great feature that's saved me so much time.
Cons
There's nothing really awful about it. I actually like the product.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Small-Business, 11-50 employees
“Software crashes a lot”
Pros
It's a mature software with almost everything a shop owner could want but the one thing it's lacking is reliability. Also, it's not the most easy to use.
Cons
They don't offer a demo, just a webinar with a salesperson, which isn't the most helpful. I paid what I thought was an excessive amount for training. Honestly, I can't see anyone using this without investing a lot of time in training. The system is also not intuitive and the way different functions work isn't consistent. My whole team felt the same. Plus, tech support is hard to reach. Eventually, my staff just gave up on calling and worked around machines that weren't working.
Rating Distribution
Ease of use
1
Value for money
2
Customer Support
2
Functionality
2
Small-Business, 11-50 employees
“perfect for automotive repair shops”
Pros
Everything I need is right there, easy to use, reports, invoices, repairs, everything in one spot!
Cons
No complaints, everything gets updated regularly and runs smoothly.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10