Shopgenie Reviews

“Excellent solution

Pros

I really love the Google reviews feature! It's such an easy way to keep track of feedback from customers and it helps build trust with new clients. It's become a game-changer for us in managing our reputation online. Simple, effective and super useful.

Cons

Honestly, it would be awesome if we could use our main number to track calls. That's something I'd love to see added!

“I love it

Pros

ShopGenie has been an absolute lifesaver at our shop. I'm 33, so I'm pretty tech-savvy, and I know my way around websites, marketing, and SEO. But lately, as I've taken on more responsibilities, it's been harder to stay on top of all the tech stuff. Before, I used to do everything myself, website updates, Google ads, appointment scheduling, reminders and handling quote requests. Slowly, I started outsourcing these tasks to companies like Kukui for websites, Mailchimp for email blasts and an SEO expert for Google ads. It was better but honestly, it became time-consuming and managing so many different people was a headache. Then I found ShopGenie. It's an all-in-one platform that takes care of everything under one roof. Now, I don't have to juggle a bunch of different tools anymore and I can focus on what I really love, fixing cars and taking care of my customers. As a guy with a newborn at home, I really don't want to waste time figuring out new marketing tools. It has saved me so much time and energy and I'm so glad I made the switch. If you're opening a shop or just looking to streamline your marketing, trust me, it's time to switch to ShopGenie. The team behind it really gets what the next generation of customer service is all about. Adapt or die, right?

Cons

I jumped on pretty early, so not all of Shopgenie's features were up and running yet. It took a little while for me to explore everything it has to offer. But now, the product is amazing and ready to take my auto repair shop to the next level from the start.

“stands out from the competition

Pros

The appointment scheduler is definitely the standout feature of ShopGenie for me. It's super simple and easy to use, which makes booking appointments smooth but what really makes It shine is how it integrates with platforms like TekMetric and its seamless compatibility with Google and search engines. The way it all comes together into one cohesive platform is unbeatable. I'm all in on the future, not stuck in the past and It is helping me get there.

Cons

ShopGenie is still in the early stages, so anyone jumping on board needs to be ready for constant updates and changes. Some of them might not always work perfectly right away but that's just part of the process. It's not a dealbreaker; it just means patience is key as the platform keeps improving.

“Online service all year round

Pros

I absolutely love how quickly ShopGenie rolls out new features based on user feedback. It's clear this small, nimble company is changing the game for how we book online appointments in the automotive space. They're constantly evolving and making the product better but what really stands out is how they align themselves with the most forward-thinking shops across the country. That dedication to improving both the product and the customer experience is what sets ShopGenie apart.

Cons

Being one of their first clients I've got to say, I've got nothing but good things to say about them. They've delivered on everything I asked for and everything they promised. They know what's at stake, especially compared to bigger, older companies. They always deliver because they get it, once you tell a client you're going to do something, you've got to follow through. And they definitely do.