Paul G.
Banking, 500+ employees
Less than a year
“top tier dialer performance”
Pros
The dialer access works really well and feels top tier in day to day use.
Cons
The setup feels a little incomplete especially on a fresh install where things like the compliance hub seem to be missing.
Rating Distribution
Ease of use
4
Value for money
6
Customer Support
8
Functionality
8
Breanne C.
Banking, 500+ employees
More than a year
“user friendly app”
Pros
Working with this has been easy especially since it's user friendly, simple to manage and backed by SMEs who really know their stuff.
Cons
On the downside, it was terrible when it came to the dialer.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Ye Y.
Information Technology and Services, 500+ employees
More than a year
“powerful outbound call tools”
Pros
It covers the essentials really well especially for outbound call center operations, performance management, predictive dialer features and campaign management.
Cons
Real time monitoring and multi channel communication still leave some room for improvement.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
6
Functionality
8
