Anonymous
Human Resources, 11-50 employees
Less than a year
“basic calling”
Pros
IP calling is fairly easy and the core features cover the basics well.
Cons
Calls get dropped, connection problems happen too often and updates don't consistently resolve those issues.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
7
Functionality
6
Patrick m.
Telecommunications, 1-10 employees
Less than 6 months
“months of setup chaos”
Pros
Honestly there weren't any real positives. Maybe there would have been if they had actually managed to get the phone system up and running. After waiting three months with no proper setup, I ended up canceling. It really felt like they didn't have time for new customers at all.
Cons
Choosing�it�was one of the worst decisions I have made in a long time. You hear about all the software, integrations and see the impressive advertising but what they don't show is how disorganized the company really is. The sales team did a decent job in the beginning but once�it�moved into porting numbers, programming phones and collecting basic phone system information, everything turned into a mess. There seemed to be no communication at all between the sales staff and the setup team. After I was handed off to setup, they added an extra $45 a month for 11 vanity numbers even though those same vanity numbers are free with my current provider. I was asked the exact same questions at least nine different times because I kept getting passed from person to person over and over. After two and a half months of this, I was done and asked for a refund for all the phones. They came back with an acceptable offer to refund the phone costs but when I brought up the vanity numbers and the change order, they suddenly started calling them hold numbers for when my ported numbers come in. So apparently they were charging me to hold the same numbers I was trying to port while I sat waiting 2.5 months for them to finish the setup. On top of that they had already started billing me monthly even though the phones weren't even programmed yet. I would absolutely stay far away from�this company. After I questioned them again about the vanity numbers, they stopped responding to me completely and�it�has now been five days with no reply to an already frustrated customer.
Rating Distribution
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
Anthony J.
Management Consulting, 1-10 employees
Less than a year
“Great call handling options”
Pros
Avaya gives you plenty of call management statuses to work with, such as transfer, break, hold, BRB, training and more which makes handling different situations during a call much more convenient.
Cons
At times when starting up,�it�can be difficult to connect to the correct AUX setting especially if you are not sure which option is best for your current call session.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Financial Services, 500+ employees
Less than a year
“reliable internal communication”
Pros
It's a really amazing product when it comes to communication between employees across the organization.
Cons
The part I like the least is the product's overall structure.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8