Call Tracker io Reviews

Pros

Running a small business, this tool has really helped me increase the number of calls coming in. The pricing feels fair for what you get and the features are simple to use. It gave me exactly what I needed to drive more calls to my business. I'm already noticing growth based on the changes I was able to make. Since my business depends a lot on phone calls, this made it much simpler to market more effectively and bring in more of them. The call notifications are also really helpful for following up on missed calls.

Cons

The cross integrations were a little confusing when I first started using them.

Pros

Getting started and customizing the account was simple and there's plenty of support available to guide you through each step. We have quite a few clients using our account and they've been very satisfied with the solution we're able to offer.

Cons

At first, the integration setup felt a bit confusing but the overview explained it quickly and made the process much clearer.

Pros

Everything about this solution feels user friendly and the data is very easy to understand. The call forwarding feature has really helped us stay on top of our phone lines and the reporting tools have given us much better visibility into our offline conversions.

Cons

There really haven't been many issues for us. The only thing I'd like is the ability to bring all of our Google Analytics data directly into Call Tracker so I wouldn't need to leave the platform to review analytics.

Pros

One of the most useful parts is being able to measure how our newest marketing channels are performing and see exactly how many calls they bring in. The software is uncomplicated, without any overly complicated setup or confusing systems. It's simple to navigate and use, while still providing detailed and thorough reports.

Cons

It's not especially diverse in what it offers. It handles what we need it to do but there isn't much beyond that.

Pros

The call history reports are very detailed and help me see where I can market more effectively.

Cons

The support documentation takes a while to fully make sense of.

Pros

Their support team has been really solid and the reporting is helpful. I also appreciate how customizable the call flows and voicemails are. The call recording feature is especially useful because it helps us keep and reference client information.

Cons

One update I'd like to see is to have the interface work in multiple languages besides just English.

Pros

Running a small call center is much more manageable with this because I can keep tabs on all incoming and outgoing traffic. On top of that it helps me measure which inbound response sources are performing best so I can focus my marketing efforts on the areas generating the highest volume of responses.

Cons

There are plenty of features packed into the software but getting around that part of the platform can sometimes feel a little more complicated than I'd want.

Pros

Right away, this platform feels very user friendly and logical in the way it's designed.

Cons

I really don't have any actual complaints at this point. If anything, I just need to spend more time learning the platform better.

Pros

The feature set and pricing have both been excellent and on the few occasions I needed help, the support team responded quickly and was very helpful.

Cons

Honestly, I don't have any complaints. It feels like I'm getting more value than what I'm paying for so there really isn't a downside with this service.

Pros

It really feels packed with features. Any time I think of something I might need, I check the platform and it usually already has it built in.

Cons

At the start, there were a few small hiccups because I wasn't fully sure how to get around the site but once I got familiar with it, it became pretty easy.

Pros

Getting this tool up and running was the part I appreciated most as the initial setup was very quick and I could get to work almost immediately.

Cons

Some of the other "features" still aren't completely clear to me when it comes to how they're supposed to be implemented.

Pros

Honestly setting everything up and then running the program was really easy. Once you enter the swap targets, you can immediately see the actual words your customers are using.

Cons

It does feel like it could provide a few more data points since having more detail would make the insights even better.

Pros

After searching for a pay as you go option, this was exactly what I needed. It was quick to set up and simple to use which made it a really good fit.

Cons

A feature that would make it even better is the ability to assign a value to calls, such as marking calls over 60 seconds as worth $X.

Pros

At only $4 a month, this was far too affordable to pass up for a tool I can use every day. I also really enjoyed putting call tracker numbers on my yard signs.

Cons

Every now and then I'd get a few prank calls but that kind of comes with the territory.

Pros

The reporting is really solid and the call tracking and number creation features work extremely well.

Cons

One thing missing is the ability to tag, mark spam or block numbers directly from the company tabs. For example, under "Calls," it would be much better to scroll the list and take action right there.

Pros

Getting started with it was quick and the setup didn't take much effort at all. The pricing also feels fair and competitive for the features that are included.

Cons

I'd really like to see is a way to connect my calls with my sales. Right now, we still handle everything manually with tickets and handwritten call records so it would help a lot if answered calls could be sorted more easily and my secretary could match how many came from the magazine we advertise in.

Pros

Using this program, I was able to get an 800 number and the online interface has been really easy to use. It clearly displays the caller's number, where the call is coming from and how long each call lasts.

Cons

Something I still haven't been able to work out is how to change the caller ID so my phone shows that the call came from my online store number.

Pros

It gives my business a cost effective way to handle call tracking without all the extra fluff and high pricing that usually comes with the bigger companies in this space.

Cons

I don't have any negative feelings about the product or the service.

Pros

Right away, the platform felt very simple to work with. The pricing is also budget friendly which makes it a strong fit for a small startup. My favorite part is that it offers a white label option. Our clients see their own portal with a login and password and it gives everything a very professional feel.

Cons

Support can be a bit slow at times but they do get back to us and take care of the issues.