CallAI Reviews

Pros

Right from the start, this solution fit exactly what our team needed and has significantly improved the way our call center operates. The combination of the product itself and their highly responsive support team has gone well beyond what we originally expected. We truly appreciate all the work they've put in and sincerely wish them continued success in the future.

Cons

Honestly it feels like an ideal solution for us. Everything about it has been excellent.

Pros

Keeping up with reviewing every call was putting a lot of strain on our QA team so we needed a better way to handle it. After finding Govivace's CallAI, it ended up being exactly the right fit for our center. Automating call monitoring took a huge load off the team and made the whole process much more manageable. On top of that CallAI gives real time visibility into agent performance, showing where each person is doing well and pointing out the areas where some agents need improvement.

Cons

There aren't any downsides.

Pros

This has automated our quality assurance process by monitoring calls, tracking agent performance, pointing out where each agent is doing well and identifying the ones who are underperforming.

Cons

An excellent automated QA solution. They've been perfect and I have no complaints.