CallPlease Reviews

Pros

Our office needed a way to route calls to me as they came in while also keeping a clear record of who I called back, what happened during the conversation and when each call took place. This gave us a simple solution to that problem.

Cons

Over the years, there have been a few glitches that caused problems for my staff, like not being able to log in at times or seeing caller details disappear and then show up again later.

Pros

App integration has been the strongest part of this software for me.

Cons

I just wish it also supported one click dialing from a PC, with some way to link the computer to the phone.

Pros

Right from the start this has been very user friendly, offers a solid set of features and gives really good value for the money.

Cons

The iOS app still needs some improvement and better optimization. It tends to crash when trying to transfer a call to another administrator.

Pros

A quick, easy API call is all it takes for the software to detect bots consistently. It really delivers on exactly what it promises and that works perfectly for our needs.

Cons

The product seems more geared toward blocking bots than improving data quality which is where our attention is. Still, the blocking recommendations are simple enough to disregard when they don't fit our use case.

Pros

Using this has made it much easier to stay on top of incoming calls and callbacks. We originally signed up so we could better monitor who called, who still needs a return call and who we already spoke with but need to follow up with later. It has been really helpful for keeping all of that organized.

Cons

My biggest frustration is the licensing setup. I run the business mostly on my own, with a personal assistant helping me keep everything moving and I had to buy two licenses just so my assistant could leave messages in my account. If someone else logs in, the system logs you out which makes that part pretty inconvenient.