ChatWerk Reviews

Pros

Its interface is very well organized which makes everything easy to navigate. It's simple to use and the explanations provided are really clear and helpful.

Cons

Notifications especially the read and unread chat indicators, could use some improvement because they can be a bit delayed at times. The desktop app could also be more stable and respond faster.

Pros

The look and feel of the software is spot on for me. There's barely any learning curve so users can jump right in and start using it immediately.

Cons

The implementation guide video was no longer up to date with the latest development status. That said, the actual software setup is very user friendly and pretty much self explanatory.

Pros

Getting in touch with my customers and prospects is fast and having all the information and chats collected in one inbox is really convenient. The platform is simple to use and the support team is very helpful.

Cons

A small issue is the way the widget is displayed which still has a minor teething problem.

Pros

Using the platform feels really easy since everything is laid out very clearly. That also makes it simple for pretty much anyone to understand its functions and features. One thing that really stands out in a positive way is the support team because they always respond quickly and are genuinely helpful whenever questions come up.

Cons

The marketing analytics could still be expanded a bit further.

Pros

Everything about it feels user friendly and understandable so pretty much anyone can use it without confusion.

Cons

Saving messages and images could still be improved and the notifications could be made more noticeable.

Pros

The support team replies quickly which helped a lot. The most important feature for us is that messages stay in the "open" folder even after they've been read so nothing slips out of sight.

Cons

At first, integrating Instagram gave us some trouble but once that was fixed, it worked really well. The WhatsApp opt in can be a bit annoying since you only have a 24 hour window to contact a customer although that's due to WhatsApp rather than this app.

Pros

Responding to WhatsApp messages is quick and convenient.

Cons

1) There's no option to call the chat partner back and the phone number isn't shared. 2) Replies have to be sent within 24 hours which can be hard to manage especially over weekends.

Pros

I can't really judge it fully yet because I haven't worked in it enough so far but my first impression has been positive.

Cons

Something I don't like is that I can't assign a name to the customer myself.

Pros

There's an integrated newsletter feature although getting it set up is fairly complicated.

Cons

A lot of the platform still feels like it's in development especially the newsletter, contact management and cross department collaboration.