ChatWerk Reviews

Pros

Using this app has worked really well for handling WhatsApp messages from a single place and connecting them with our CRM. The WhatsApp side performs exactly as expected and that part has been very solid for us. On the CRM side, the integration is still fairly basic right now but it sounds like the team is actively improving it and planning to add more features.

Cons

The HubSpot CRM integration still feels limited. Some information has to be entered manually and automation is not consistently available when needed.

Pros

Getting this software up and running was incredibly fast. In less than an hour, we had everything configured well enough to start communicating with our first guests right away. The tool is easy to use and the large number of videos makes it pretty much self explanatory. I've rarely seen support respond this quickly which was a huge plus. Definitely something I would recommend.

Cons

At the moment, the BotChat feature can only be used in a limited way, with not much room for variation yet. That said, the company is already working on further development and I see that as a positive sign.

Pros

It's a really solid application for communicating well with customers while keeping everything compliant with data protection requirements. The setup is pretty easy for employees and the whole system is simple to understand and use.

Cons

One thing that's missing is the ability to save names directly.

Pros

Right from the start, the customer support I've experienced has exceeded my expectations by a wide margin. It's really reassuring to know that whenever problems, questions or requests come up, the response is quick and friendly. For us as a company, it's also a big advantage that three of us can handle customer inquiries together. We're already looking forward to future new features.

Cons

We already knew that ChatWerk's solution would fully meet our current requirements. The company is in the middle of a strong growth phase and it seems likely that it will continue to surprise users with more impressive new features in the future.

Pros

Communication with customers feels effortless and overall everything works really well. It also gives everyone in the office access which makes teamwork much more practical.

Cons

Right now, it's hard to judge any real downsides since those usually only become noticeable after using it for a longer period.

Pros

Getting started was quick and easy especially because the support team was fast, reliable and really knowledgeable. We were able to begin using the platform within just a few hours. At the moment though, we still haven't explored every feature yet, such as the newsletter function.

Cons

At the beginning, it was a bit challenging to keep track of everything with the four tabs (Unread, Open, Done, All). After spending some time working with the software though, it became much easier to navigate and stay organized.

Pros

It has been an excellent addition to our communication channels. It lets customers reach out to us quickly and without hassle. The platform is also very user friendly which means our team genuinely enjoys working with it.

Cons

Up to this point, we haven't noticed any negative aspects.

Pros

The team, the support, the ideas and the collaboration have all been outstanding. It's a huge relief to finally move WhatsApp communication away from private accounts. The campaign options are very versatile and it helps reach customers and employees directly where it matters most.

Cons

I don't see any disadvantages and I'm not aware of any downsides.

Pros

Using it feels very easy and the way everything is presented is really well done.

Cons

Setting up the different templates and managing them can be a bit difficult.

Pros

Everything works as expected and the support is really very good. The team is cooperative and handles problems on their own whenever something comes up.

Cons

Nothing major to complain about. The website could be a bit faster and the mobile versions should match WhatsApp better in both quality and speed.

Pros

The customer interactions are really good and the platform is simple to use.

Cons

There are no statistics available and the assignment can feel a bit disorganized at times.

Pros

It's really useful that images and PDFs can be uploaded to our campaigns.

Cons

As a team member, I keep getting notifications when a customer is chatting with a colleague and sends a new line after every few words. It ends up being constant pings like "Bin, bin, bing,,,," and there's no way to mark the chat as completed fast enough. It would help a lot if the system could recognize that it's still the same customer instead of triggering repeated alerts.

Pros

Perfect for small e businesses because it's free and connecting it with WooCommerce was simple.

Cons

I don't really have any complaints since I'm using the free version. It already includes everything a free product should offer.

Pros

Compared with other tools on the market, ChatWerk offers really strong value for the price. Setting up a chatbot for recruiting through WhatsApp and Facebook Messenger is also quite practical.

Cons

Not every feature is visible or represented directly in the user interface.

Pros

Getting started was simple and the support team has been excellent.

Cons

Free chatbot version could offer more advanced features and broader functionality.

Pros

Being able to add different labels and organize contacts into categories is really helpful especially for things like sending newsletters.

Cons

The 24 hour messaging window can interrupt the workflow.

Pros

Since September, we've been using this software mainly for the WhatsApp feature and the clear, well structured overview really helps us answer customer questions directly. The text templates are another really useful feature because they save a lot of time in day to day work. Big praise also goes to the customer support especially the campaign creation team. Even small questions, requests and suggestions are handled quickly and everyone is always very friendly. The newsletter feature is also excellent and a large number of customers actively use this service.

Cons

It would be even better if we could create text templates ourselves in the future which would give us more flexibility in that area. The same applies to campaign creation. Other than that, it's a really strong piece of software.

Pros

One thing I really appreciate is being able to offer several chat channels and still receive all responses together in one overview, no matter which channel or chat tool the sender uses. That makes handling and replying to incoming chats much more efficient. I also want to give credit to the fast, knowledgeable support during the installation phase. It was extremely helpful, focused and effective.

Cons

For someone without much experience, the implementation is complicated. You not only have to follow ChatWerk's own rules but also deal with the different requirements each chat channel provider has for using chat addresses. Without the skilled and consistently available help from the ChatWerk team, I would not have managed to complete the installation.

Pros

The interface is excellent and everything is laid out in a way that makes it simple to find. The tool includes all the key features needed for customer support. A big plus is that it's available as a mobile app, desktop app and also online.

Cons

No real downsides to mention. Everything important is already available or they at least try to implement it when requested.

Pros

Absolutely outstanding throughout the whole process was that we were never left on our own at any point. The entire support team was always available whenever help was needed. Keep it up.

Cons

One downside is the limited first contact functionality. There's another provider that has handled this much better, allowing us to get in touch with customers immediately even while staying GDPR compliant. On top of that changing names wasn't fully possible which meant the customer's full name remained visible to us.