Cisco Unified Contact Center Express Reviews
Total 1 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars0%
4
Stars100%
3
Stars0%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
A
Anonymous
Computer Software, 500+ employees
Less than a year
4.0
“solid fit”
Pros
Everything works together really well with the rest of the Cisco stack, including CUCM, the IP phones and the collaboration tools. That tight integration makes the product feel like a natural extension of other native solutions already in place.
Cons
Setup and ongoing administration can get pretty complicated especially for teams that have not worked with their contact center products before.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7