ContactWise Reviews

Pros

Queue management has been really effective especially with skill based routing, priority queuing and real time adjustments that help bring call waiting times down.

Cons

There have been a few integration issues when connecting it with workflow related applications.

Pros

Handling a large volume of contacts with this feels much more organized and the advanced tools like call routing and call analytics add real value. We also really appreciate the dashboard feature which makes everything easier to monitor in one place.

Cons

Its integration with different workflow apps still needs work and could be much better. On top of that customer support is too slow to respond and getting answers to queries often takes longer than it should.

Pros

Getting around this app is simple and it does a really good job supporting customer meetings. The remote control feature is especially useful and adds a lot to the overall experience.

Cons

The only part that can get a bit tricky is choosing between onsite hosting and the cloud since that setup feels more complicated than the rest of the platform.