Dialshree Reviews

“Amazing and top notch service

Pros

I've had an excellent experience with DialShree, especially with their auto-dialing process. It's seamless and has made managing calls much more efficient.

Cons

Our experience with DialShree has been truly transformative. The omnichannel communication features have enabled us to connect with our customers across various platforms without missing a beat.

“Great and user friendly experience

Pros

The app offers a really solid user experience, and I particularly like the auto-redial feature for missed calls. It works smoothly and has been a huge help in managing communications.

Cons

I like that the system comes with default reports and schedules regular maintenance times to ensure everything stays running smoothly and performs well.

“Overall a great software

Pros

What I like most about DialShree is their recording module. You can download all recordings in one go, which saves a lot of time and makes the process really convenient.

Cons

Everything about DialShree is great. All the modules are user-friendly and easy to navigate. I recommend this tool!

“Super easy and useful

Pros

The DialShree Progressive Dialer, Auto Dialer, Power Dialer, and Predictive Dialer are all super easy to use. All the necessary functions are easily accessible on the side. Plus, the support team at Elision is quick to assist whenever we needed.

Cons

So far, everything has been working well with no issues to report.

“It's a perfect call center solution

Pros

I'm really impressed with how quickly DialShree delivers call recordings. On top of that, their customer support is fantastic, always available and helpful.

Cons

I haven't noticed anything negative so far. The DialShree developers are always improving things, which is great to see.

“It has streamlined our entire process!

Pros

Implementing DialShree's Cloud Call Center Solution for our business was a great decision. It completely transformed our customer service operations. Being cloud-based meant we no longer needed costly on-premises hardware, and it allowed us to streamline everything and cut down on costs. The smart call routing system is impressive too and it intelligently directs calls to the right agent or department, based on predefined rules.

Cons

Everything is working well up to this point, so I can't complain. All good so far.

“Customizable reports and call routing with DialShree

Pros

For our business, workflow automation is key, and DialShree really delivers. The call routing methods, like sticky agents and language-based routing, helped reduce wait times and provide a more personalized experience for our customers. The whole process was smooth, and the support team was really efficient.

Cons

We did need to implement a couple of features to match our specific processes but Elision's team of professionals handled everything efficiently so we didn't run into any problems.

“A top-tier platform with great features and support

Pros

DialShree has one of the best self-service platforms. The customized reports and smooth call connectivity have made our job so much easier and more productive. Plus, their support staff is incredibly helpful.

Cons

Everything went smoothly and met our expectations. We haven't experienced anything problematic.

“Really a all in one solution

Pros

We started using DialShree with limited features, but as we scaled our business, we were able to customize the modules, features and reports to better fit our needs. The entire journey has been really smooth, and we've had no major obstacles. We're very happy with DialShree.

Cons

So far, everything has been good. I haven't found anything I dislike.

“Not just a dialer�DialShree is a complete contact center software

Pros

DialShree's cloud based contact center solution has completely revolutionized our customer service operations. The integration was seamless and the advanced features have significantly boosted our team's efficiency and patient satisfaction. The comprehensive reports and call logs have given us valuable insights that help in decision-making and optimizing operations for better patient care. I highly recommend DialShree.

Cons

We haven't encountered any major issues but some reports are available only on demand. It would be nice if those were included as default.

“Highly recommend!

Pros

It supports multiple communication channels, including phone calls, WhatsApp, social media, SMS, email, video calls and screen sharing. All of these channels are integrated into one platform and really make our work easy. The team provides constant support and training, making it very user-friendly software.

Cons

Customizing SMS templates can be a bit tricky at times, but their team has been very helpful and guided us through the process.

“The Collection Module automated our operations seamlessly

Pros

DialShree by Elision is packed with productive features and modules. The collection module has helped us send automatic reminders, and the auto-calling feature has reduced a lot of manual work. The integrated payment utility worked like magic, helping us identify debtors and those who have already paid.

Cons

So far it's been a platform with great functionalities and reports. There's nothing from our side that needs optimization, everything's working well.

“Great call routing and features!

Pros

It offers excellent routing methods, like skill-based routing, sticky agents and language-based routing. These features have cut down on customer wait times and reduced repetitive calls on the same issue. Their lead management module has also helped us increase leads by three times.

Cons

There's nothing major to mention but I think a few more customization options would make the product even better.

“It's best for Healthcare contact centers

Pros

The ACD (Automated Call Distribution) feature from Elision has significantly improved our call routing efficiency. It has streamlined our operations, reduced wait times for patients and enhanced the overall patient experience. The customized reports provided have also been a game-changer for our contact center operations. Highly recommended.

Cons

No issues at the moment. Everything has been running smoothly and the support team has been really helpful. Our onsite experience has also been great.

“Boosts agent productivity and efficiency

Pros

DialShree has completely transformed our contact center operations, improving agent productivity and efficiency. The sticky agent feature ensures that customers are always connected with the same agent, which fosters personalized and seamless interactions. The skill-based routing and multilevel IVRS system have made our call routing much smarter and more efficient, allowing us to provide exceptional customer service. We highly recommend DialShree for its outstanding capabilities in optimizing both agent performance and customer satisfaction.

Cons

There's nothing major to note, though I believe adding a few more modules at the product level could enhance the overall offering.

“Real game changer

Pros

Using DialShree from Elision has been a real game-changer for our contact center operations. The powerful reporting tools have given us valuable insights that helped us improve customer interactions and boost agent performance. The advanced IVRS and automated call distribution features have also made a big difference in our call routing, resulting in more efficient and personalized customer experiences. I highly recommend DialShree and commend Elision for their excellent product and top-notch service.

Cons

Sometimes the system lags due to internet fluctuations, but other than that, everything is working great.

“The best cloud-based call center solution out there

Pros

Switching to a cloud-based call center solution with DTMF IVR was a total game changer for our business. The setup process was seamless, and the DTMF IVR interface allowed our customers to resolve queries on their own, reducing wait times. The scalability of the cloud solution meant we could easily handle fluctuations in call volume without any issues. It saved us money while maintaining high service quality, even during peak periods.

Cons

Occasionally, we experience call drop issues but this doesn't happen frequently.