Five9 Reviews
Total 27 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars22%
3
Stars0%
2
Stars0%
1
Stars7%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Financial Services, 500+ employees
Less than a year
“helpful call transfers”
Pros
Getting started with this phone call software as an employee was really easy. Plus it was simple to set up and begin using especially for handling calls with features like transferring calls, warm transfers and cold transfers.
Cons
The part I didn't care for was the automatic voicemail on our side. It wasn't very useful and there were times when it didn't even work properly.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Staffing and Recruiting, 11-50 employees
Less than a year
“friendly calling workflow”
Pros
Making and answering calls is very easy with this software. Unlike some other tools where the buttons are hard to find, everything here seems clear and user-friendly.
Cons
I think its interface can come across as a little outdated and confusing to many and the occasional dropped calls were frustrating.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Education Management, 500+ employees
More than a year
“CRM integration that shines”
Pros
It fits perfectly with our CRM so I never have to type in a phone number by hand. The system automatically brings up details about the person I am calling and it does the same for incoming calls whenever the caller is recognized.
Cons
Every now and then the end of call workflow doesn't behave the way it should based on the disposition I chose.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Food & Beverages, 11-50 employees
Less than 6 months
“too many defects and issues”
Pros
There's nothing appealing about this system because it has far too many problems.
Cons
The platform is not user-friendly at all and it comes with too many defects and awkward, unusual operations.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Education Management, 500+ employees
Less than a year
“fast dialing and salesforce sync”
Pros
Calls connect quickly, the platform responds fast and the integration with Salesforce contacts works really well.
Cons
I feel like it would be even better if voicemails were attached directly to the contact record in Salesforce. Also you cannot call a number unless it already exists as a contact.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Government Administration, 101-500 employees
Less than a year
“advanced platform for workplaces”
Pros
Five9 has been an excellent company to work with. The platform offers a variety of services and it feels modern, current and built with advanced features.
Cons
No complaints. It works very well in workplace and professional settings.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 51-100 employees
Free Trial
“Reliable reporting and call quality”
Pros
The reporting tools and user-friendly interface made it much easier to track KPIs and manage time effectively. It also does a good job of collecting client feedback and handling calls without lag which helps keep communication clear and consistent during conversations.
Cons
During my use I really didn't come across any major issues or bugs.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8