Five9
Last Updated
Overview
Five9 helps businesses manage customer interactions across voice, email, chat, SMS, and social messaging channels. While deeper AI and automation features may require setup, it is a scalable cloud contact center solution suited for mid-to-large teams aiming to improve agent productivity and streamline operations.
Five9 Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting And Analytics
What Is Five9?
Five9 is a cloud-based contact center platform that helps businesses manage customer interactions across voice, email, chat, SMS, and social messaging. It combines AI, automation, and collaborative intelligence to support agents, optimize workflows, and improve operational efficiency. The platform enables personalized and consistent customer experiences by keeping interaction history across channels.
Five9 also offers tools for workforce optimization and virtual agent support, helping teams increase productivity and reduce costs.
Five9 Pricing
The Five9 cost is structured around the following plans:
- Digital: $119/seat/month
- Core: $159/seat/month
- Plus: Custom pricing
- Pro: Custom pricing
- Enterprise: Custom pricing
Disclaimer: The pricing is subject to change.
Five9 Integrations
Five9 supports integrations with various platforms, such as:
- Salesforce
- ServiceNow
- Zendesk suite
- Dynamics 365
- Oracle Service Cloud
- Oracle NetSuite
- Microsoft Teams
Who Is Five9 For?
Five9 is ideal for a wide range of industries and sectors, including:
- Healthcare
- Financial services
- Retail
- Education
- Government
- Sales and telemarketing
- Customer services
Is Five9 Right For You?
If you’re an organization looking to deliver connected, personalized customer experiences while leveraging AI to streamline operations, Five9 provides a cloud contact center platform built to support these goals.
Recognized as a Leader in the 2025 Gartner Magic Quadrant for CCaaS and trusted by over 3,000 global customers, Five9 helps businesses scale their contact centers and improve customer engagement. It is a fit for enterprises seeking a proven, AI-enabled solution for human-centered customer experience.
Still unsure if Five9 software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Five9 Features
Collaborative Intelligence
The platform blends human expertise with AI-driven automation to support agents during interactions. It improves productivity, surfaces helpful insights, and maintains consistency across conversations; while still preserving personal engagement so customers receive flexible, responsive, and well-guided support experiences.
Practical AI
Five9 software applies artificial intelligence in practical ways that solve contact center challenges. It enables customer self-service through virtual agents and delivers real-time agent assistance, helping teams work faster, reduce manual effort, and respond accurately during customer conversations.
Workforce Optimization
This platform supports workforce optimization by aligning staffing, schedules, and performance management. It helps organizations forecast demand, improve agent utilization, and support consistent service levels, while enabling leaders to measure outcomes, enhance productivity, and drive stronger efficiency across center operations.
Choice Of Channels
Users can engage customers across multiple digital and voice channels from one unified environment. Conversation history follows each interaction, allowing teams to maintain context, respond seamlessly, and deliver consistent experiences whether customers connect through calls, email, chat, messaging, or platforms.
Pros And Cons of Five9
Pros
AI-driven routing improves call handling
Customizable setups for complex call scenarios
Real-time analytics and reporting capabilities
Cons
Automatic voicemail features could be improved
Customer support response times may vary
Five9 Reviews
Total 27 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars22%
3
Stars0%
2
Stars0%
1
Stars7%
Share your experience
Consulting, 11-50 employees
“strong platform sync”
Pros
Ships with out-of-the-box workflows and keeps a tight connection to major platforms like Salesforce, ServiceNow and Microsoft. That means customer context carries over cleanly from one interaction to the next so agents don't have to keep hunting for the same information.
Cons
The front-end agent interface feels accessible but the backend administration dashboard is pretty dense. A lot of reviewers mention that running it confidently takes a lot of onboarding either long training sessions or having a dedicated platform administrator on hand.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
10
Functionality
7
Financial Services, 500+ employees
“smooth calls with Salesforce integration”
Pros
It handles outbound dialing while also supporting inbound call routing so the same system covers both sides of call activity. Everything runs smoothly day to day and the integration with Salesforce is a big plus, calling features line up well with customer data in the CRM.
Cons
The part that feels least helpful is the user interface which comes across overly complicated and takes more effort than it should to navigate.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Not Specified, 11-50 employees
“solid setup, occasional logouts”
Pros
The initial setup didn't take much effort for our team. Getting everything up and running was quick enough that we weren't stuck working through configuration issues for days.
Cons
The connection is the one thing that keeps tripping me up, I occasionally lose access. It cuts out and logs me out about once every three shifts which is pretty annoying during active work periods. I haven't pinned down a clear cause or come up with a specific improvement but the reliability needs attention.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Frequently Asked Questions
Who are the typical users of Five9?
Five9 features are used in a variety of industries and sectors, including retail, education, healthcare, customer services, financial services, sales and telemarketing, and government.
Does Five9 offer an API?
Yes, Five9 offers an API.
What types of pricing plans does Five9 offer?
Five9 pricing is offered through several plans, including Core at $159/month/seat, Digital at $119/month/seat, and Plus, Enterprise, and Pro plans with customized pricing. Get in touch for a personalized Five9 price estimate.
What language does Five9 support?
Five9 supports multiple languages, including English, German, French, Spanish, and Portuguese.
Does Five9 have a mobile app?
Yes, Five9 offers a mobile app for both Android and iOS devices.
What level of support does Five9 offer?
Five9 offers support through phone, an online form, FAQs, a help center, and a knowledge base.
What other apps does Five9 integrate with?
Five9 offers integration with multiple platforms, including Microsoft Dynamics 365, Salesforce, Oracle NetSuite, Microsoft Teams, Zendesk, ServiceNow, and Oracle Service Cloud.