Last Updated
Overview
Five9 helps businesses manage customer interactions across voice, email, chat, SMS, and social messaging channels. While deeper AI and automation features may require setup, it is a scalable cloud contact center solution suited for mid-to-large teams aiming to improve agent productivity and streamline operations.
Overall Rating
Based on 17 users reviews
4.3
Rating Distribution
Positive
88%
Neutral
0%
Negative
12%
Starting Price
Custom
Five9 Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting And Analytics
What Is Five9?
Five9 is a cloud-based contact center platform that helps businesses manage customer interactions across voice, email, chat, SMS, and social messaging. It combines AI, automation, and collaborative intelligence to support agents, optimize workflows, and improve operational efficiency. The platform enables personalized and consistent customer experiences by keeping interaction history across channels.
Five9 also offers tools for workforce optimization and virtual agent support, helping teams increase productivity and reduce costs.
Five9 Pricing
The Five9 cost is structured around the following plans:
- Digital: $119/seat/month
- Core: $159/seat/month
- Plus: Custom pricing
- Pro: Custom pricing
- Enterprise: Custom pricing
Disclaimer: The pricing is subject to change.
Five9 Integrations
Five9 supports integrations with various platforms, such as:
- Salesforce
- ServiceNow
- Zendesk suite
- Dynamics 365
- Oracle Service Cloud
- Oracle NetSuite
- Microsoft Teams
Who Is Five9 For?
Five9 is ideal for a wide range of industries and sectors, including:
- Healthcare
- Financial services
- Retail
- Education
- Government
- Sales and telemarketing
- Customer services
Is Five9 Right For You?
If you’re an organization looking to deliver connected, personalized customer experiences while leveraging AI to streamline operations, Five9 provides a cloud contact center platform built to support these goals.
Recognized as a Leader in the 2025 Gartner Magic Quadrant for CCaaS and trusted by over 3,000 global customers, Five9 helps businesses scale their contact centers and improve customer engagement. It is a fit for enterprises seeking a proven, AI-enabled solution for human-centered customer experience.
Still unsure if Five9 software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Five9 Features
Collaborative Intelligence
The platform blends human expertise with AI-driven automation to support agents during interactions. It improves productivity, surfaces helpful insights, and maintains consistency across conversations; while still preserving personal engagement so customers receive flexible, responsive, and well-guided support experiences.
Practical AI
Five9 software applies artificial intelligence in practical ways that solve contact center challenges. It enables customer self-service through virtual agents and delivers real-time agent assistance, helping teams work faster, reduce manual effort, and respond accurately during customer conversations.
Workforce Optimization
This platform supports workforce optimization by aligning staffing, schedules, and performance management. It helps organizations forecast demand, improve agent utilization, and support consistent service levels, while enabling leaders to measure outcomes, enhance productivity, and drive stronger efficiency across center operations.
Choice Of Channels
Users can engage customers across multiple digital and voice channels from one unified environment. Conversation history follows each interaction, allowing teams to maintain context, respond seamlessly, and deliver consistent experiences whether customers connect through calls, email, chat, messaging, or platforms.
Pros And Cons of Five9
Pros
AI-driven routing improves call handling
Customizable setups for complex call scenarios
Real-time analytics and reporting capabilities
Cons
Automatic voicemail features could be improved
Customer support response times may vary
Five9 Reviews
Total 17 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars65%
4
Stars24%
3
Stars0%
2
Stars0%
1
Stars12%
Share your experience
Anonymous
Airlines/ Aviation, 1-10 employees
Free Trial
“Excellent call management value”
Pros
Security has been amazing, customer support is very helpful and the call options and features cover everything I need. The phone and mobile functionality work well and overall it delivers really good value for the money especially for call management.
Cons
I haven't run into any issues so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Osman F.
E-Learning, 101-500 employees
Less than a year
“Reliable cloud contact center”
Pros
It performs really well as a cloud contact center and the Salesforce integration through its APIs is very good which helps us keep track of calls without any issues.
Cons
Working with the API to connect both systems does take some technical knowledge so it's not something you can set up without the right expertise.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Megan M.
Commercial Real Estate, 1-10 employees
Free Trial
“gives peace of mind”
Pros
Running a busy business is a lot less stressful with Five9 because they take care of the front-end tasks like calls, emails and similar communication which lets me stay focused on the actual work that needs my attention.
Cons
At this point there really is not much I dislike. I have only recently started using it so I have not run into anything too negative yet and I hope it stays that way going forward.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does Five9 have a mobile app?
Yes, Five9 offers a mobile app for both Android and iOS devices.
What language does Five9 support?
Five9 supports multiple languages, including English, German, French, Spanish, and Portuguese.
Does Five9 offer an API?
Yes, Five9 offers an API.
What types of pricing plans does Five9 offer?
Five9 pricing is offered through several plans, including Core at $159/month/seat, Digital at $119/month/seat, and Plus, Enterprise, and Pro plans with customized pricing. Get in touch for a personalized Five9 price estimate.
Who are the typical users of Five9?
Five9 features are used in a variety of industries and sectors, including retail, education, healthcare, customer services, financial services, sales and telemarketing, and government.
What other apps does Five9 integrate with?
Five9 offers integration with multiple platforms, including Microsoft Dynamics 365, Salesforce, Oracle NetSuite, Microsoft Teams, Zendesk, ServiceNow, and Oracle Service Cloud.
What level of support does Five9 offer?
Five9 offers support through phone, an online form, FAQs, a help center, and a knowledge base.