Genesys Cloud EX Reviews
Total 4 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Mid Market, 51-100 employees
“hanldes calls efficiently”
Pros
It's been a dependable solid platform for handling both calls and emails effectively.
Cons
One thing that would really help is adding an Excel import option to the scheduling system so rosters can be uploaded more conveniently.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Enterprise, 500+ employees
“powerful features”
Pros
Navigating between blocks feels easy and the platform comes with a really solid range of features.
Cons
Customer support doesn't seem fully up to date.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Enterprise, 500+ employees
“Simple to understand”
Pros
Every option and all the features are explained quite clearly which makes everything quite simple to follow.
Cons
Recorded interactions can take a little while to load at times.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Retail, 500+ employees
“interface is easy to use”
Pros
The API platform is something I really enjoy and the user interface is very practical and pleasant to use.
Cons
It still falls short on functionality when compared with some other solutions.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8