Genesys PureCloud Reviews
Total 42 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars43%
4
Stars29%
3
Stars21%
2
Stars2%
1
Stars5%
Satisfaction score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Telecommunications, 500+ employees
More than a year
“feature rich contact center win”
Pros
Packed with features, this tool supports a smooth customer service workflow, including inbound call recording and phone queue management. The dashboard setup is also configurable which makes it easier to modify things according to operational needs.
Cons
One thing missing is a user notification when the system gets disconnected because of network instability.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Hospital & Health Care, 500+ employees
Less than a year
“reliable live chat support”
Pros
It delivers dependable customer support and the instant live chat gives customers immediate assistance when they need it.
Cons
I haven't come across any issues.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9