Gryphon ONE Reviews

Pros

It delivers advanced tools for sales coaching, training and analytics. Its call recording and speech analytics features are excellent, giving managers a clear way to identify coaching opportunities and areas where team members can improve. The gamification side of the platform is also a strong addition, helping keep sales teams motivated and more engaged.

Cons

At this point, there really aren't any features I dislike as a user.

Pros

The sales support tools in this app have made a huge difference in how efficiently our sales team works. They've significantly improved our workflow and helped the team get more done with less effort.

Cons

One thing I'd still like to see is an all inclusive pricing option alongside the current feature based pricing model.

Pros

This is very simple to use and the 800 dialing option is a feature I really appreciate.

Cons

I do wish the disposition guide were built directly into the app and the desktop dialer.

Pros

Using heatmaps to see how effective calls are at different times has helped me plan my outreach more efficiently and choose better calling windows.

Cons

Entering disposition codes feels a bit awkward and the hang up button placement felt a bit illogical.

Pros

Right away, the app felt really easy to use. I barely used the 800 dialing option but the desktop and iPhone apps fit naturally into the way I already handle my sales calls. I also appreciated how interactive and manageable the data was, giving me the portfolio view I needed along with a matching UI. Seeing stats that highlighted ideal calling times actually motivated me to make more sales calls and having a simpler way to measure the best call length was a nice added benefit too.

Cons

Once more users were added across our company, we started seeing errors more often. That said, the issues were usually handled through a simple IT ticket with Gryphon so I can't complain too much since it didn't end up costing us much time. One thing I do wish had been included is inbound call tracking. That feature was locked behind a different package than the one we bought so it's definitely something to be aware of.

Pros

This has been a solid tool for tracking activity, monitoring success and logging and storing numbers. It also works really well across multiple phones which makes it even more useful.

Cons

The frustrating part is when I enter a new number and it won't dial because I didn't press the pound key the right number of times.

Pros

Stepping into managing this app for our branch just over a year ago, I felt supported right away by Gryphon's team and representatives. Whenever a question comes up, I always know who to contact and they get back to me quickly with helpful answers. From the administrative side, the system has been very easy to navigate and it was simple to learn and train others on. From a manager's perspective, our leadership team is also very happy with the wide range of options available for displaying data and pulling reports.

Cons

I can't really speak on behalf of every end user but I also haven't heard any complaints about the system or how it works. Everyone using this seems to find it practical and user friendly. We even keep the Gryphon homepage displayed on a TV in the office because it adds a fun sense of healthy competition among the team.

Pros

It helps make sure you're not calling anyone on the DNC list and the platform is very user friendly.

Cons

Honestly, I haven't run into any downsides with this software.

Pros

Coming from a bank where we didn't have any kind of call tracking, there really wasn't much accountability around making calls so I often skipped doing them. With this system, I can see and track my dials and that has honestly helped me make more calls than I used to.

Cons

Every now and then, after I place a dial, there's no tone and the software doesn't seem to respond. It also logs out or times out a little too fast.