HoduPBX Reviews

Pros

This has been a dependable UC platform for us and it fits a wide variety of use cases really well. It gives teams the flexibility to build workflows around how users actually work which has been a big advantage. The part I value most though, is the dedicated support and level of service. Working with the Hodu team has felt like a true partnership and that makes a real difference.

Cons

Nothing negative really comes to mind at this point. The only thing I'm looking forward to is seeing the upcoming AI features and tools added to the HoduPBX platform.

Pros

It handles scaling really well, it's simple to use and the post implementation support has been outstanding. On top of that, the pricing is extremely competitive.

Cons

At first, the UI felt like the weak point but it has since been refreshed with a much more modern and polished look. Qpro would be even better if it included custom reporting.

Pros

HoduPBX has been an excellent match for my business. It scales well, manages a high volume of calls reliably and features such as IVR, SIP trunking and real time analytics help keep operations on track. The webphone and mobile support also make remote communication very convenient which has been a major advantage.

Cons

Ever since the user interface was updated, I really haven't run into any other problems.

Pros

The tool has been a really reliable system for us, built with some of the best technology solutions available and it's backed by a very high level of technical support.

Cons

I haven't run into any negatives. Hodusoft has full control over the solution so whenever there's a specific need, they're able to handle it through development.

Pros

One thing that really stands out is how flexible and scalable it is. It fits a wide range of use cases, offers different interface options and integrates without trouble with existing PABX IP terminals as well as other brands of hard phones and softphones. That makes it a practical choice for different kinds of business setups.

Cons

A concern that does come up is the operating system side of it. Since the platform runs on free operating systems like CentOS or Debian some users are a bit cautious about possible security risks and the level of long term support.

Pros

Its range of features is really solid and the platform is simple to work with. Setup was completed quickly, the pricing is competitive and the support team has been very helpful.

Cons

The interface could use some improvement. It would also be better if the reporting side were more open, with APIs that connect directly to tools like Tableau or Power BI.

Pros

Right away, it comes across as a highly flexible solution that fits a wide range of use cases and offers plenty of interface options. When paired with HoduCC, it provides a distinctive and well rounded Unified Communications setup. The platform includes a broad set of functions and features and the HoduSoft team keeps bringing in newer technology which helps the overall communication experience stay current and advanced.

Cons

After working with the Hodu team and using their solutions over the years, the experience has been a positive one overall. Technology does run into occasional challenges which is expected but the real difference is how the provider handles those situations. Each time an issue has come up, we've been able to work through it successfully and still reach the results we were aiming for.

Pros

Whenever I've needed help, the customer service has been excellent and the support team is available around the clock.

Cons

Communication around product updates could be clearer.

Pros

Their system comes already preconfigured which makes it very easy to use. It also includes several features at this price point that competitors usually charge a lot more for.

Cons

On the downside, modifications and customizations are a bit costly and somewhat frustrating. That part could definitely be more organized.

Pros

Getting this up and running was uncomplicated and using it day to day feels just as simple. The setup and configuration process are hassle free and the UI/UX is clean, interactive and very user friendly.

Cons

Honestly, I haven't come across any features or modules to complain about. It's an impressive product that feels polished and built to international standards.

Pros

Everything about it has been excellent especially how simple it is to use and how professional the whole platform feels.

Cons

Nothing feels missing at all and honestly everything has been working really well.

Pros

Using WebRTC is very convenient and there's no need for a hardphone to get started.

Cons

It runs on free operating systems like CentOS or Debian but we still have some concerns around security and the level of support.

Pros

It comes with lots of features, the interface feels familiar and everything is manageable without much hassle.

Cons

What could be improved is the customer information section since it should allow multiple inputs such as more than one phone number.

Pros

Between the calling features, built in softphone, detailed call reporting and CRM integration, HoduPBX covers everything I need for day to day communication. It brings the key tools together in one place and works really well for managing calls and tracking activity.

Cons

Something to keep in mind is the operating system requirement. Customer IT security tends to refer to RHEL first before considering other Linux OS options.

Pros

This includes all the functionality you'd expect for a large enterprise and it's especially well suited for an Internet Service Provider. On top of that, the presales and support team has been outstanding. I honestly haven't dealt with such a responsive and dynamic team before.

Cons

There really isn't anything in the software that I disliked.

Pros

Getting it up and running was very easy. The platform comes loaded with practical features and configuring them is simple as well. On top of that, the service and support have been outstanding.

Cons

We haven't had any negative experience with the software or the service.

Pros

The multi tenant setup is a big advantage especially if you manage multiple customers. It also works well for offering monthly subscriptions to clients which makes the platform practical for service based billing.

Cons

Setting up a new customer profile involves quite a few steps. They seem necessary and important but it would still be better to have a simpler and faster way to complete that process.

Pros

It works well with our existing PABX IP terminals and also connects nicely with other brands of hard phones and softphones which makes integration very convenient.

Cons

In Malaysia, the pricing structure should be reviewed more carefully since there are many other IP PABX competitors in the market.

Pros

Packed with advanced features, this software is easy manage and use. The technical support team is excellent as well, responding quickly and resolving issues promptly.

Cons

The billing feature is still very basic and not really usable in its current form. It definitely needs improvement.

Pros

The tenant based setup is a big advantage and the web GUI makes day to day management much more convenient. It also runs well without needing high system specs which is a huge plus. The admin panel is very detailed and the separate tenant and extension logins are especially useful. I also appreciate how much detail is available in the extension login view, including IP, port and device information.

Cons

There are a lot of built in modules related to costs and billing and since we do not use those features, they feel unnecessary for our setup.