Imagicle Call Recording Reviews

Pros

There's a wide range of tools for handling and organizing calls and it's nice that admins can turn features on or off while users can still customize things to their own needs. The integration with Cisco Jabber also works really well.

Cons

Stability could be better since the program isn't always the most reliable. Also even though the interface can be configured in a lot of ways, many employees end up using only a small part of it.

Pros

Using this software has been very easy because it feels user friendly and simple to navigate. Compared with the older version, it also brings in several additional features that make it even better to use.

Cons

At this point, I haven't come across any downsides while using the software.

Pros

Its been very simple to use and it's a powerful solution for handling all the issues related to call recording.

Cons

In my case, there really haven't been many problems to mention. The only challenge I noticed is that the software needs a technician to set it up.

Pros

This product is simple to use and budget friendly. Within just a few days of deployment, our supervisors were already using the recorded calls during weekly coaching sessions and quarterly performance reviews.

Cons

One downside is that the strongest support team is based in Italy so the time difference is significant for those of us on the US West Coast. We also ran into some challenges during installation but after that, the software has worked flawlessly.

Pros

Imagicle goes well beyond basic call recording and feels like getting a full suite for the price of a recording tool. The flexibility is one of the biggest advantages and the regular upgrades plus the customer focused roadmap make it even better.

Cons

Nothing really comes to mind. It's an excellent product backed by an excellent team.

Pros

The app really stands out for how user friendly and stable it is. It works reliably and that simplicity makes it a pleasure to use.

Cons

It would be even better if it included screen capture capabilities and that related functionality which is currently missing.

Pros

Using it has been going well and it connects well with other apps which makes it much more useful in day to day work.

Cons

A con is that overlapping extensions do not work with this software so we have to rely on a workaround to handle that situation.

Pros

It runs on Windows and gives us a browser based management setup that's easy to work with. Retrieving call recordings is simple and the upgrade process throughout the year is also pretty painless.

Cons

Integrating it with a Cisco telephony system could still be easier than it currently is. That said, compared with other options, it's still not as complicated as some competing products.

Pros

This is very user friendly and simple to use so clients can get started without needing any training.

Cons

There isn't really anything I can point to as a downside.

Pros

The simplicity is what really makes this work so well. It does exactly what it should and the way it functions is very easy to understand.

Cons

Honestly, I don't have any complaints. It's very useful as it is even without adding other features.