LeadsRain Reviews

Pros

Everything worked exactly the way I needed it to and it was able to send out multiple leads without any trouble.

Cons

Honestly, it felt pretty much perfect to me and I really didn't run into many issues while using it.

Pros

Reaching out to more people is easier than ever with this. All the other features also work well even though what we appreciate most is the outreach boost it gave us.

Cons

I don't really have any complaints about it. It has been working perfectly for us.

Pros

It has been part of my workflow since 2016 and I've been extremely happy with the company the entire time. Anytime a question comes up, their live chat support responds right away which has been incredible. The team is consistently helpful and genuinely seems to care about keeping customers satisfied.

Cons

One thing that still trips me up now and then is setting the call times. Since I'm on the west coast, I sometimes forget that everything needs to be entered in EST which can be a little confusing.

Pros

Right away, the biggest plus for us has been how user friendly it is. The platform helps every member of our team work efficiently and the integration side is simple enough that everyone can use it well and build a solid connection with it.

Cons

Overall, it's a really strong product and very user friendly for the most part. If there's one thing we'd love to see, it would be campaign rotation the ability to switch from one campaign to another without having to log out would be a really nice addition. Aside from that, there honestly aren't many downsides to the system.

Pros

Absolutely nothing positive to mention here. The whole thing feels like a scam.

Cons

This platform comes across as a scam. They tell you that if answering machine detection is turned on in their outbound dialer, you won't be connected to answering machines but that has not been true at all. We have that feature activated and still end up with 50% to 80% of our calls going to answering machines and we are still charged for them. When I reached out to ask why we were getting so many answering machines despite having detection enabled, they first said we would not receive those calls. Later they changed their story and tried to blame our number lists and caller IDs which is just not true. We use other dialers with answering machine detection and with those we only get a few answering machines, not 50% to 80% every day that we have to pay for. To put it simply, LeadsRain charges for answering machines and if their detection actually worked the way they claim, they would lose out on those charges. That makes it pretty obvious that the feature is not working properly and customers are the ones paying for it. On top of that their support is terrible. They come across as condescending and rude, show no empathy when issues are raised and do not seem to care about resolving anything. They just say they will look into it and get back to you but nothing really gets handled.

Pros

Everything is easy to use and it makes monitoring agents really simple.

Cons

There's no wrong number disposition available and it could use a few more option choices.

Pros

From the start, the customer support has been on another level. The platform is very simple to use and I haven't run into a single bug. After working with hundreds of online tools and dashboards, I can honestly say this one stands far above the rest.

Cons

I have no complaints. I'm amazed by how well everything has worked especially compared with other dialers I've used that were full of issues and offered little to no support. LeadsRain is a completely different experience.