Lekta Reviews

Pros

One thing I really appreciate about this app is how well it handles communication across multiple channels, whether that is a call center helpline, a website, a mobile app or even Facebook Messenger. Having a single solution manage everything in one place is extremely convenient. On top of that it is designed with enterprise grade security and scalability which adds a lot of confidence when handling large volumes of customer interactions.

Cons

I do not really have any major complaints but one thing worth mentioning is that setting up more advanced workflows can get a little complicated especially for teams that do not have strong technical expertise.