Marchex Reviews

Pros

Customer service has been excellent and the team consistently shares valuable insight that really helps.

Cons

Honestly, I have no complaints. The entire team has been incredibly helpful.

Pros

Our support rep really goes above and beyond to help whenever needed.

Cons

One thing I'd still like to see is failed calls and lead call success rates connected with the dealer's CRM or Drive Growth by Sales Consultant, then organized into a spreadsheet by dealer, district and zone.

Pros

One thing our customers really appreciate is being able to see that the program is working and track the results for themselves.

Cons

We really haven't run into any major downsides which is a big reason we've stayed with the app for such a long time. The only small issue is that customer service isn't always as helpful as the tech team.

Pros

Getting started with it is quick and setting up campaigns doesn't feel complicated at all.

Cons

I can't point to anything I dislike about it.

Pros

Using Marchex has been a really positive experience because the platform feels very user friednly and I can customize it to fit the way I work. Any time I've run into something I didn't understand, it was either simple to sort out on my own or customer service stepped in and helped right away. Their support team is consistently quick to respond and always helps me get answers to whatever questions come up.

Cons

Sometimes Call DNA won't work on a call or two and when that happens we haven't been able to recover the call data. The problem has usually been resolved pretty fast but it has come up a few times and left us unable to process those calls.

Pros

The entire process feels quite easy from beginning to end which makes the platform really pleasant to use.

Cons

Everything felt very user friendly and after just one onboarding call, I already felt confident using it on my own. I haven't run into any downsides.

Pros

Its reporting is excellent and getting to everything online is very convenient.

Cons

Having worked with them for many years, I honestly don't have any complaints. I haven't run into any downsides.

Pros

Being able to measure call volume, call duration and call quality has been really valuable for us. The call recording feature also helps when we need to confirm whether calls are valid. Another plus is that customers can connect to it through the API whenever they need integrated reporting data. On top of that we can customize fields to fit our own reporting and billing needs which has been very useful.

Cons

At the beginning, we ran into some issues with discrepancies in our month end reports. The customer service team was always professional but there were times when they didn't seem to have the answers right away. That said, they would let me know they were reaching out to the technical team and would work on finding a solution for us.

Pros

Over the many years we've used this, the staff has consistently been friendly and genuinely helpful. Anytime a question comes up or we need support, they jump in right away and work toward a resolution.

Cons

I don't have any complaints about Marchex.

Pros

Working with their call tracking system has been really easy. I've used other platforms before and tracking calls with those was much more difficult.

Cons

Honestly, I can't think of any real downside. That's exactly why I ended up choosing this over the other options I had used before.