MyOperator Reviews

Pros

Setting up the call flow is really quick and almost anyone can customize it in just a few minutes.

Cons

So far, I haven't run into any issues. I'm happy with it.

Pros

This platform is very user friendly, the configuration process is simple and rolling it out across teams doesnt take too much effort.

Cons

At times making edits can feel a bit confusing.

Pros

One of the best parts of this tool for me has been the call recording and IVR features. Call recording makes it much easier to track agent performance and if anything gets missed during a conversation, we can always go back and listen to the call later.

Cons

It would be even better if they included integration with Google Ads and other ad management platforms in the basic plan as well.

Pros

Its pricing was competitive and the product came with some promising features even if they didn't fully live up to expectations.

Cons

After sales support was extremely disappointing, with poor follow up that ended up affecting business. Even though our issues were explained clearly, they kept asking for the same information and still never resolved things the way they had promised.

Pros

The features are easy to use and match our requirements really well.

Cons

One thing missing is that the customer's phone number doesn't show up for us so calling them back is difficult.

Pros

Getting connected with clients is really convenient, reaching them is quite simple.

Cons

Please check the service from time to time since some options occasionally don't work.

Pros

This is simple to work with and the pricing plans are clear and transparent. The top up option is also really convenient.

Cons

There's nothing specific to complain about at this point and my overall experience with MyOperator has been positive so far.

Pros

Using this software has been very easy and everything works well without any issues. It's simple to use and has been running just fine overall.

Cons

The only thing missing is the total outgoing call count data which I haven't been able to receive.

Pros

It helps structure the call routing flow so calls can be directed to the right departments.

Cons

Getting used to the concept is fairly difficult and even after the demo, a person can still be left unsure about how to actually use it.

Pros

The dashboard, follow up tools and reporting are the parts I appreciate most.

Cons

I didn't get a clear explanation about the extra charges.

Pros

Calls are distributed among all agents in a very organized way and the system is simple to work with. The call log is also really helpful for keeping track of and monitoring calls.

Cons

We haven't tested the integration yet and would like to explore that part. Everything else we've used was great and there wasnt anything we disliked.

Pros

Anyone can use this software without much effort since the interface is very simple and logical.

Cons

There isn't anything specific that I would point out as a downside with this software.

Pros

Among cloud telephony solutions, this app has been one of the best options for me. The Chrome plugin is especially helpful because it removes the hassle of building integrations even with systems that don't offer proper APIs and that also helps cut costs.

Cons

I haven't come across any downsides yet. Everything has been working perfectly fine.

Pros

End user portal works really well and the support from the representatives has been very good too.

Cons

Honestly, everything has been very good. It feels worthwhile for businesses of any size, from small scale operations to large scale ones. I have no complaints.

Pros

Its dashboard is useful and the call tracking, reporting and call recording features work really well.

Cons

Setting up the call structure design and configuring alerts can be difficult.

Pros

Using the platform overall feels very easy and being able to view and listen to past calls is especially convenient.

Cons

There really aren't any negatives to mention about the software overall. All of the features have been useful.

Pros

Getting everything up and running was the biggest win for me. In just a few minutes, the system was live with IVR and the rest of the setup in place. All I needed to do was ask my sales team to download the MyOperator app and start using it for business calls. On top of that, I was able to monitor their call logs and recordings directly from the software.

Cons

At this point, I haven't come across any downsides. I'll continue using it a little longer and share more feedback if anything comes up.

Pros

The call flow feels smooth for both agents and administrators and the reporting is accurate and well structured.

Cons

Customer support still needs work since there are quite a few times when the support executives don't respond properly.

Pros

Getting a call center up and running with this was surprisingly simple and adding all our team members to the system didn't take much effort either. Their IVR setup and parallel call handling are easily the standout features for us and we've been really happy with how well they work.

Cons

It does cost a bit more than other similar products available in the market although the quality is definitely better.