MyOperator Reviews

Pros

Their sales process is the only part that works well. The sales team comes across as capable intially but after that, there's basically no support or communication from them.

Cons

A standard voice bot setup should not take more than a couple of days to get set up yet even 15 days after payment, it still wasn't active. The lack of commitment and support has been very disappointing.

Pros

There really aren't any positives to mention. The whole service feels completely unprofessional, with no customer support, no solutions and no sense of accountability.

Cons

This service has been absolutely third rate. There's no customer support, no dedicated helpline and not even a proper contact person from a company that says it offers IVR services. Queries get submitted but nothing ever gets resolved. Nobody follows up, gives feedback or even bothers to call back. They just keep asking for more time without delivering any results. It comes across as totally unprofessional and unreliable. I would never recommend this service to anyone. It's been a complete waste of time and money.

Pros

I wasn't able to get any value out of this tool.

Cons

The customer service team never seems to return calls. On top of that, the assigned Account Manager goes weeks without speaking and is never approachable.

Pros

Compared with other similar products on the market, it doesn't really offer anything particularly distinctive or outstanding. It does the basics it offers well enough though.

Cons

One ongoing frustration is the pricing which seems to go up every six months. I've been using it for over a year now and at almost every renewal, the charges increase without any clear or convincing explanation. There have been technical upgrades to the product but they don't really justify the repeated price hikes.

Pros

Running a company comes with plenty of day to day hassles and this really helps take care of them within the workflow. It offers some really useful features that save both time and effort. I'd definitely recommend it to my friends.

Cons

Nothing specific comes to mind. Everything feels well sorted.

Pros

We use the Dialer app for outgoing calls and keeping track of call logs. It works like a second number on the device without needing an extra SIM which is really convenient. It's practical and simple to use.

Cons

Still waiting for the new features the team said would be launched.

Pros

Managing leads had been a challenge for us and not having one business number was creating a lot of confusion. This app solved all of those problems and the switch to the platform was surprisingly smooth for our team.

Cons

Theres nothing to point out right now. Everything fits well with our business needs.

Pros

After each call, the app saves our sales team a lot of time by automatically creating leads and activities in Zoho CRM. It also logs the call status, recording, duration and description on its own which cuts down a lot of manual work.

Cons

It would be even better if the application also included HRMS integration.

Pros

This application has been very useful for call tracking and analytics especially when it comes to measuring our sales agents' performance. The Prime reports give us valuable insights and have been particularly helpful for our team.

Cons

Everything would be even better if advanced reporting were built directly into the panel so it's more accessible.

Pros

Setting up the IVR we needed was quite involved but this platform made the whole configuration feel easy. Even with a complex IVR structure, the process was clear, simple to follow and easy to use.

Cons

Nothing to complain about at this point. I'm satisfied with both the product and the support services.

Pros

Honestly, the only thing noticeable about this company and software is how shockingly unprofessional they are. They seem incredibly skilled at being dishonest and misleading, to the point that you do not even realize what happened until it is too late.

Cons

I signed up for the software and finalized the deal but afterward they changed the terms on their own without telling me anything. As soon as the payment was made, they basically disappeared. Now when I call them, they claim my annual plan was valid for only 8 months. Since when does an annual plan mean 8 months? I wouldn't recommend this to anyone.

Pros

The interface keeps things easy and getting everything implemented was simple as well.

Cons

One thing missing is the ability to set up a thank you voice note to play after the recording in the IVR.

Pros

Using this product has been simple and the recording and tracking features make day to day operations convenient.

Cons

Honestly, I can't really point to any drawbacks because I haven't really noticed any issues while using it.

Pros

Call logs and missed call email alerts have been really outstanding features.

Cons

The voicemail audio for missed calls is quite poor and definitely needs improvement. Listening to recorded voicemails is honestly pretty difficult. Another disappointing part is the price increases.

Pros

Our whole team is able to work using a single number even when people are spread across different locations and countries.

Cons

We'd still like to see whether this app can connect with the other communication tools we regularly use, such as Google Suite and similar apps.

Pros

Its super convenient to have one unique number that handles the entire business operation and keeps everything centralized.

Cons

Since I'm still new to the platform, I haven't used it enough yet to properly evaluate or analyze any drawbacks.

Pros

Managing it is pretty easy and it comes with several features that we actively use especially for the price we're paying.

Cons

It does run a little slowly at times so that's something that still needs improvement.

Pros

Keeping an eye on activity is pretty simple and it also lets me track missed calls without any problem.

Cons

Calls do drop once in a while and sometimes the voice quality isn't very clear.

Pros

Having a built in phone style dialer is really useful and the unlimited call recording is a big plus.

Cons

The incoming number only appears after the call ends which makes it difficult to identify the customer during the call.

Pros

The features and overall flexibility are exactly what we need and it feels like a platform we can use for a long time.

Cons

Something that would make it even better is being able to edit a number without having to delete the user first.