Nectar Desk Reviews

Pros

Right away, the user friendly interface makes it simple to locate any function without wasting time. There are also plenty of integration possibilities so you can connect your CRM or other systems you need even by requesting them. On top of that, the support team is friendly and quick to respond, with fast feedback and help available 24/6 from their team overall.

Cons

There were a few account related issues like lagging and freezing but every one of them was resolved quickly, with the longest fix taking no more than 30 minutes.

Pros

Using this has been very simple and the software feels really user friendly overall.

Cons

What I'd still like to see is a better way to search for an email template when I need to edit it.

Pros

Since it is web based, it feels more convenient to work with and is simpler to access and use.

Cons

I've notived that there are still glitches when calls are transferred and agents can get stuck in ringing or after call work status so they have to manually update their status. The call dispositions which are the call types, also don't line up correctly with the total inbound and outbound call counts.

Pros

Getting started with the software and rolling it out across the company is very easy which makes adoption much simpler. Another big plus is the customer support team especially once you begin using the platform regularly.

Cons

One downside is that it still doesn't offer a mobile or desktop app.

Pros

Being able to listen in on live calls and quietly coach representatives during conversations has been incredibly valuable for our team. We also really appreciate that every call is recorded and stored which makes it convenient to download them later whenever we need them.

Cons

Only thing we'd really like to see added is a call waiting option.

Pros

Whenever help is needed, the tech and customer support team is consistently available and ready to assist.

Cons

Something missing is a mobile app which would make it much more convenient for users like us.

Pros

It's very easy to use, not just for me while monitoring calls but also for our agents who relied on it to place calls to more than 50 countries across different regions.

Cons

I would have preferred slightly more advanced analytics. That said, we used it only for calling and didn't connect it with our CRM for contact management so this opinion is a bit limited since we didn't make use of the full range of features available.

Pros

Native CRM and decision tree integration has been a big plus and the marketing attribution tools are especially strong. The platform is easy to use and having omnichannel support across Messenger, WhatsApp, SMS and LiveChat makes everything much more convenient.

Cons

BOT functionality within the chat channels like Messenger, WhatsApp, SMS and LiveChat would be nice. It sounds like that feature is already being worked on so hopefully it arrives soon.

Pros

The support team has been outstanding and the range of communication channels available has been really valuable.

Cons

I'd like better control over list recycling especially being able to choose which dispositions get recycled. It would also help to show how many contacts are still left to dial in a list and having WhatsApp send buttons directly in the contact pop up screen would be a nice addition.

Pros

From the first setup, the interface and configuration felt very user friendly so it was simple to navigate and get comfortable with quickly. It also comes with a strong range of advanced features and the support team has been extremely responsive whenever help was needed.

Cons

What's still missing is an iOS app although they say it's under development. There have also been a few minor bugs when new features were rolled out but those issues were always fixed quickly.

Pros

Nectar Desk's customer service has been fantastic. Anytime questions come up or we run into an issue, their team is quick to help and very supportive. The platform has been exactly what we were looking for and getting everything set up was simple.

Cons

There's nothing negative to mention.

Pros

There are plenty of useful automations and features built in. The platform is user friendly and the support team has been excellent whenever needed.

Cons

I haven't run into any real downsides though having an integration with HubSpot would make it even better.

Pros

Getting started with the sign up process was fairly simple and their team responds quickly when you reach out. After that though, it becomes a nightmare. The support staff does try to assist with the problems but they never really offer actual fixes or resolve anything.

Cons

Their VoIP system times out about every 5 seconds even while you're on a call which causes our calls to disconnect. When we try to place the next call, we have to refresh the website again. On top of that, callers often can't get through to us so we're stuck refreshing the site every 5 seconds every single day. The connection quality is terrible too. Sometimes we can't hear the caller and other times they can't hear us. There are even days when the service is basically unusable because calls keep dropping one after another during outbound dialing.