“Quick help from responsive reps”

Pros

Every time I reach out, the representatives understand what I need right away and take care of my requests quickly.

Cons

There's really nothing to point out right now. If anything, it would be nice if they could somehow read my mind too.

“Top-tier customer care”

Pros

They really stuck with me and never gave up until everything was sorted out. They helped me a lot through the whole process and the team has been wonderful to work with.

Cons

I can't think of anything I dislike because my experience with them has consistently been very positive.

“outstanding support after the sale”

Pros

Something that really stands out is the support after the sale. Their customer service team is very responsive especially when reaching out by email and the turnaround time has been impressive.

Cons

The weaker area is the documentation and the customer education provided after the sale. If customers were given better guidance and encouraged to use more of the features, it would likely improve retention and also help uncover hidden issues in the platform that they could then address and fix.

“Can access messages anywhere”

Pros

Being able to log in on my phone and access my messages from anywhere has been really convenient.

Cons

There are no downsides to it.

“Billing chaos”

Pros

At least I was able to port away from it and no longer have to deal with them.

Cons

Dealing with this company has been a nightmare. There were multiple billing mistakes and when we needed technical support, they couldn't resolve the issues so I ended up paying an outside tech for help. I also gave the required 30-day notice but they still sent a $600 early termination fee. Since then, I've been stuck in a back-and-forth over email, even after showing them their own messages with my contract end date and there's still no resolution.

“Useful auto attendant”

Pros

The auto attendant has been really useful and I also appreciate that the phone is portable and can be moved around when needed.

Cons

the quality of the phones we use isn't very good.

“Friendly support team”

Pros

Every interaction felt live and personal, with genuinely friendly people who were motivated to help. The employee I spoke with was very patient and knowledgeable about their services. If they continue delivering customer service like this, they'll definitely keep me as a customer for the long run.

Cons

Their service has improved a lot over time. My only complaint is that they weren't nearly as helpful a couple of years ago but since then they've grown by leaps and bounds. Hope they keep heading in this direction.

“smooth Teams and phone setup”

Pros

Getting everything up and running was smooth, both with MS Teams and our on-prem physical phones.

Cons

I don't have any downsides to mention about the product.

“Support keeps us waiting”

Pros

It works pretty much like any other phone service and doesn't really feel much different from the rest.

Cons

The biggest issue is the tech support especially after hours and the wait times are just not acceptable.

“Excellent service and pricing”

Pros

After trying quite a few different VoIP providers, it has really delivered when it comes to both service and pricing. I've set up a lot of my clients with Net2phone and every single time their team has done an outstanding job with the setup and onboarding. Anytime I've needed support with phones or devices, they've been consistently helpful and honestly 10/10.

Cons

There are very few downsides, if any. If anything, the fact that they don't have a traditional inside sales team actually works in favor of most businesses since it helps you get better service through a trusted internet services agent when getting connected with it.

“Reliable SIP trunks”

Pros

The SIP trunks have been reliable and I've barely needed any help from tech support.

Cons

I miss being able to pick up the phone and talk to someone directly since most communication happens through email now.

“Well-trained reps”

Pros

Every time I reach out, the reps are consistently outstanding. No matter who answers, they're professional, well-informed and even willing to laugh at my silly jokes which makes the whole interaction that much better. Thanks again, everyone!!!

Cons

Since our company doesn't need to update settings very often, I tend to forget the steps whenever a change comes up. Because of that, I end up having to contact the reps more often than I'd really like.

“highly recommended”

Pros

It has been our phone service for years and they have been excellent throughout. Whenever we submit a service request, it gets taken care of quickly and efficiently. The team is always friendly and helpful, the portal works really well and the app is excellent too. Being able to work from anywhere without hassle has been a huge benefit. I would absolutely recommend them.

Cons

The only issue we have run into is with the Polycom phones and that is not on them. When a call comes in, the phone can become unusable for putting a call on hold making another call or accessing other features.

“Top-notch support and features”

Pros

Right from the start the features have been impressive and the customer service has been excellent. The support from their team has been especially outstanding.

Cons

I haven't run into any issues. Everything has been going really well.

“terrible response times”

Pros

The service is awful, response times are terrible and there's no clear guidance on how the process is supposed to work or who is even involved.

Cons

Pretty much everything was a problem. The onboarding and provisioning process turned into a complete nightmare and emails and requests were either ignored or left sitting for days unless I kept sending reminders just to get a reply.

“24/7 US-based tech support”

Pros

Setup was uncomplicated and the onboarding process felt simple and hassle-free. Having 24/7 US-based tech support available is also a big plus.

Cons

The paperwork can be a bit lengthy at times. Also, the desktop app is not as fully featured as what some other providers offer.