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Overview
net2phone is a globally established Business Phone System provider that excels at bridging the gap between local operations and international outreach. While initial training and guidance might be required for new users, its standout strength lies in its US-based 24/7 support and the inclusion of native SMS/MMS across all tiers.
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Starting Price
Custom
net2phone Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting And Analytics
What Is net2phone?
net2phone is a cloud-based unified communications platform designed to centralize business voice, video, and messaging. As a subsidiary of IDT Corporation, it leverages a massive global carrier network to provide businesses with enterprise-grade VoIP features, including auto-attendants, call queues, and extension mirroring across mobile and desktop devices. The platform is modular, offering the UNITE suite for general business phone needs and the uContact module for advanced omnichannel contact center operations. By integrating AI-powered call transcription and high-definition video conferencing (Huddle) into a single interface, net2phone enables remote and hybrid teams to collaborate effectively.
net2phone Pricing
net2phone offers the following plans:
1-9 users
- Essentials: $28.99/user/month
- Professional: $35.99/user/month
- Ultimate: $44.99/user/month
10-24 users
- Essentials: $24.99/user/month
- Professional: $29.99/user/month
- Ultimate: $38.99/user/month
25-99 users
- Essentials: $22.99/user/month
- Professional: $27.99/user/month
- Ultimate: $33.99/user/month
100+ users
- Essentials: custom pricing
- Professional: custom pricing
- Ultimate: custom pricing
Disclaimer: The pricing is subject to change.
net2phone Integrations
The software supports integration with multiple systems and platforms, such as:
- Microsoft Teams
- Zoho
- Slack software
- Google Calendar
- Salesforce Consulting Services
Who Is net2phone For?
net2phone is ideal for a wide range of businesses, organizations and firms, including:
- Global enterprises
- Healthcare providers
- Financial institutions
- Retail businesses
- Legal firms
- Hospitality organizations
- Real estate agencies
Is net2phone Right For You?
net2phone is the right fit if your business handles a high volume of international calls and you want to avoid the "bill shock" of traditional long-distance fees. Its inclusion of unlimited global minutes to 40+ countries on the mid-tier plan offers exceptional value compared to competitors who charge per-minute rates. If your team is remote-first, the extension mirroring and intuitive mobile app ensure that no customer call is missed, regardless of location. However, if your primary need is deep, native data syncing with a specific niche CRM, you may find the reliance on API-level integrations more technically demanding than other "all-in-one" sales platforms. For those valuing high uptime and 24/7 human support, net2phone remains a top contender.
Still unsure about net2phone features? Contact us at (661) 384-7070 for further guidance.
net2phone Features
Unlimited International Calling
Businesses can make and receive unlimited calls to over 40 countries, including major regions in Europe, Latin America, and Asia. This flat-rate model is ideal for global enterprises looking to eliminate unpredictable long-distance fees and streamline their international communication budgets.
AI-Powered Call Transcription And Summary
Integrated into the Professional and Ultimate tiers, this feature utilizes artificial intelligence to automatically transcribe calls in real-time. It generates concise summaries and sentiment analysis, allowing managers to quickly review interactions, train agents, and ensure high-quality customer service without listening to hours of recordings.
Huddle Video Conferencing
Huddle is an enterprise-grade video conferencing tool that supports up to 100 participants. It features screen sharing, YouTube live streaming, breakout rooms, and session recording, providing a secure and encrypted environment for virtual meetings without the need for additional third-party conferencing software.
Pros And Cons of net2phone
Pros
Superior global value offers truly unlimited international calling to 40+ countries on mid-tier plans
Excellent US-based support provides 24/7 access to live representatives for all customers
Native SMS/MMS on all plans allows businesses to use text messaging with their business number
Cons
Users suggest the need for custom backgrounds/screensavers for phones
Integration with MS Teams can be enhanced further as reported by some users
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Frequently Asked Questions
What other apps does net2phone integrate with?
net2phone supports integration with a wide range of platforms, including Microsoft Teams, Salesforce, Zoho, Slack and Google Calendar.
What types of pricing plans does net2phone offer?
net2phone offers three primary subscription tiers: Essentials, Professional, and Ultimate. Prices vary by team size and billing frequency. Get a detailed net2phone cost breakdown tailored to your specific requirements.
Who are the typical users of net2phone?
net2phone features are used by small business owners to global enterprise managers.
What level of support does net2phone offer?
net2phone offers support via 24/7 US-based customer support, providing live chat, phone, and email assistance.
What language does net2phone support?
net2phone software primarily supports English and multiple other languages, including Spanish, French, and Portuguese, with localized support teams available in 14 countries.
Does net2phone have a mobile app?
Yes, net2phone does offer a dedicated mobile app.
Does net2phone offer an API?
Yes, net2phone offers an API.