Nextiva Contact Center Reviews

Pros

Getting started was quick and using it day to day feels very simple. Being able to place calls with a single click is especially convenient and makes the whole experience even better.

Cons

Something I'd still like to see is broader integration with more tools so it can cover everything we need on a daily basis and feel more complete overall.

Pros

Adjusting call flows and keeping our messages up to date has been really helpful.

Cons

Honestly, I don't have any complaints. We're a small team and mainly rely on the mobile and desktop apps.

Pros

It gives me a clear way to see how calls are being distributed and manage that process effectively.

Cons

I haven't had any issues or complaints with it.

Pros

Using this tool has been very convenient. It's simple to work with, I can install it on my personal laptop and it lets me do my job from home without any trouble. It also makes it possible to stay in touch with coworkers, tenants, clients and technicians whenever I need to.

Cons

There are still a few bugs here and there. At times when I try to leave a message, it switches to a different phone number on its own. I'm hopeful that issue will be resolved soon.

Pros

I was looking for something easy to use and Nextiva delivered exactly the kind of services I needed without making the whole process complicated.

Cons

Nothing really comes to mind. Whenever I have questions, their support team is there to help.

Pros

This makes it much easier for us to stay in touch with clients across the U.S. and collaborate with coworkers around the world.

Cons

Wish it would work better with a wider range of platforms and tools.

Pros

Honestly, I can't point to any real positives here but I'm required to enter at least 40 characters.

Cons

I work for physicians so it's absolutely critical that our call service turns on whenever the office is closed. I spent nearly an hour with customer support the day before a holiday making sure the service was activated. Then the next day, I called the office and it still wasn't working. It's incredibly frustrating and this has happened many times before. Every time this service fails like this which is far too often, our providers are put at risk of serious medical malpractice issues. At this point, we're actively looking for another call service.

Pros

Getting started with it is quick and making calls is simple and convenient.

Cons

One thing to keep in mind is staying current with updates because if you wait too long some features can stop working properly.

Pros

Each time we needed to talk to a customer service rep they responded quickly and the service they provided was excellent. I especially appreciated the help provided while closing our account.

Cons

This account was originally set up by my assistant back in 2018 and after we completed the full two plus year contract, I was surprised to get hit with a large cancellation fee when we switched services because I didn't realize the contract renewed automatically. That was especially frustrating since my store had been closed for three months and we were getting by on grants and loans. To their credit, they were reasonable enough to reduce the fee by half. Still, we barely used the phone service so the automatic renewal and hefty cancellation charge were disappointing.