Nextiva Contact Center Reviews

Pros

Having call recording and monitoring together in a single platform is really convenient. We rely on the call dashboard all the time to keep an eye on call volume and KPIs as they happen in real time.

Cons

A few parts of the data visualization and reporting could be stronger although all of the core metrics we need are still available.

Pros

Using this contact center has been very simple and it really helps me stay on top of managing my team.

Cons

I just wish it included a few more features.

Pros

Over the past year, thishas turned into my go to tool for staying in touch with clients quickly and without trouble. The interface is well designed which has helped me handle my work in a much more efficient way. I've also seen clear improvements over time. Another big plus is the support team. They're consistently available when something comes up and they're genuinely receptive to feedback to keep making the platform better.

Cons

In the beginning, the application felt a bit slow to use but after I reached out to technical support, they were able to fix the issue.

Pros

The interface and platform are very user friendly and the customer service and support have been a real added benefit.

Cons

Honestly, I do not have any complaints about this company.

Pros

Getting started was simple and the pricing felt very reasonable. What really made a difference was the staff, they were incredibly supportive and genuinely seemed to care about helping us succeed.

Cons

The biggest frustration was texting. It isn't available right away and having to go through the FCC online application process to enable it on our phones makes it feel more frustrating than it should be.

Pros

It comes with strong analytics features that give clear visibility into agent performance, call metrics, customer satisfaction and more. The real time reporting helped me make informed, data driven decisions, spot trends quickly and keep improving customer service operations over time.

Cons

I genuinely enjoyed everything about it and didn't run into any drawbacks.

Pros

This platform has been outstanding when it comes to communicating clearly and helping resolve whatever issue needs to be fixed.

Cons

There really haven't been any major problems. If anything, I'd love to see a faster pickup time but it's not a big issue.

Pros

Whenever I've needed help, the technical support team has been efficient, responsive and genuinely effective at resolving issues.

Cons

The downside is that the security features still feel incomplete and the management tools are fairly limited.

Pros

Right from the start, the team was very transparent about the features, pricing and everything else we needed to know. Getting the system configured the way we wanted was very simple and since putting it in place, we've seen a huge boost in ROI.

Cons

Nothing to point out at this stage since we were only recently set up.

Pros

Running a high volume of inbound sales calls at Textla, we needed something easy to use that actually worked for a small team and this platform turned out to be exactly that.

Cons

I dont think there's anything I dislike at this point and it's been a much better experience than Dialpad.

Pros

The way it fits in with our existing CRM tools has been really convenient and getting around the software feels easy.

Cons

Honestly, after using Nextiva I've come across far more positives than negatives.

Pros

Using Nextiva has been going well and I like that it covers multiple needs in one place. We regularly use the phone system, desktop app and mobile app so having all of those options available is really convenient.

Cons

When switching between platforms, the mobile app does occasionally produce an echo.

Pros

It has been a standout for me because it's simple to use, packed with useful functionality and works really well with other integrations.

Cons

If there's one downside I'd point to with this app, it would be the calendar functionality.

Pros

This app has been an excellent way for our team to stay connected and interact with customers.

Cons

I can't think of anything I dislike about it.

Pros

Phone calls transfer easily without any dropped calls.

Cons

Nothing to complain about at all.

Pros

Whenever there's been an issue with the system, their customer support has responded quickly and been consistently reliable. Their team is fast to reply and has helped us with everything we've needed.

Cons

It meets all of our needs and there not anything to dislike.

Pros

One of the best parts is how flexible the settings are. With a lot of VOIP platforms, you have to reach out to support just to make basic system changes and that can take hours, days or even weeks. The platform lets you handle those updates yourself in real time. Changing schedules, updating holiday hours, adding or removing operators, rerouting calls and similar tasks can all be done quickly and efficiently.

Cons

The cost runs a little high and the reporting tools could be stronger.

Pros

The admin tools give a lot of real time flexibility for managing call flows and call centers and the monitoring and reporting features are excellent.

Cons

A downside is having to switch between different portals to manage user profiles, call center live feeds, agents and supervisors.

Pros

Being able to configure voicemail forwarding and call recordings has been really useful.

Cons

There was a bit of a learning curve at the start but the support team was excellent and helped a lot.

Pros

Something that really stands out with this tool is its user friendly interface. It makes the platform feel approachable right away and great for daily use.

Cons

Even though the interface is very user friendly some of the more advanced features can take a bit of time to figure out and use fully so there can still be a slight learning curve.