NobelBiz OMNI+ Reviews

Pros

The human call initiator feature helped us keep refining our dialing strategy and improve overall performance.

Cons

Direct access to raw data is more limited than with an on premise dialer although that's pretty much expected with a cloud based service.

Pros

Agents can handle and manage several communication channels at the same time which makes the platform very versatile for day to day service work.

Cons

Getting some of the omnichannel features set up at the beginning can be fairly complicated and usually takes help from the support team to get everything configured properly.

Pros

Compared with other dialers I've used, the configuration options here are more powerful and the algorithm performs at a really high level. It's honestly one of the best systems I've worked with.

Cons

That said, setting everything up and managing the configurations can get pretty complicated and it's not the easiest thing to explain or teach to other people.

Pros

My sales per hour shot up because I was able to connect with a much higher number of prospect callers.

Cons

I didn't see the same level of success when there weren't enough agents logged in alongside me.

Pros

Their support team is truly unmatched. They're always willing to go the extra mile to troubleshoot issues solve problems and help build workable solutions which has been phenomenal.

Cons

One downside is the limited availability of APIs, along with not being able to be fully self sufficient when using the application.

Pros

Setting up the infrastructure for different processes and campaigns is very user friendly once you know where everything is. Within just a week of using it, we noticed a higher call connection rate and a better overall customer experience.

Cons

Since everything is housed in one platform, it does take a bit of time to fully understand all the features and how this works at a basic level. It's not really a downside but getting everything properly set up still takes some time.

Pros

One of the best parts has been the support team. They reply to questions almost right away, are always very helpful and having them available 24/7 is a huge plus.

Cons

There's really nothing major to complain about. If I had to mention something, I just wish the screen print color were a bit darker.

Pros

Between the lead management tools, real time reporting and agent monitoring, this has been an excellent auto dialer for our omnichannel dialing needs. The support team is available around the clock and gives real time solutions whenever something comes up. It has also helped us handle STIR/SHAKEN compliance which has been a big plus. The platform is very versatile and they are even willing to add new features based on what our center requires. With just a click, we can pull almost any report we need and this really makes day to day operations much more manageable.

Cons

At this point, there is nothing major to complain about although the application does lag occasionally.

Pros

It can be customized to fit the way your business operates. Their development team really feels like a partner, working closely with you step by step to bring your ideas to life and make sure the system supports your specific needs.

Cons

Honestly, I don't have any complaints about what NobelBiz has to offer. They're very simple to work with and they stay on top of follow ups to make sure your requests are handled properly and turn out the way you expected.

Pros

Just about any operational goal feels within reach because of how much this platform can be programmed and customized. On top of that the support team is extremely responsive and genuinely helpful whenever assistance is needed.

Cons

Something I'd change is the character limit for disposition descriptions since having more space there would be useful.