OpenScape Contact Center Reviews

Pros

It's a solid product and the company keeps it current with frequent updates and new features.

Cons

One downside is that they tend to be fairly slow when it comes to providing quotations.

Pros

One of the most valuable parts of this tool is the reporting. It gives us useful customer service data we can actually act on and after reviewing those reports, we were able to implement a call back feature to improve the overall service experience.

Cons

I don't have any complaints about the tool for what we use it for.