“Quick connection every time”

Pros

The calling functionality works really well and it connects very quickly without any hassle.

Cons

UI could use some improvement to make it more convenient and user friendly to work with.

“user friendly calling features”

Pros

Getting started is simple and it has been working flawlessly for us. The support team has also been helpful and responsive whenever needed.

Cons

The IVR design could be improved as that part still needs a bit more refinement.

“Easy to understand API”

Pros

We've been using this tool in our organization and its API along with the overall structure is quite understandable.

Cons

I think that the IVR design flow configuration could be better.

“everyone finds it simple to use”

Pros

Our CSE team has been using this and it has been very simple for everyone on the team to work with.

Cons

Right now, we're happy with all the features and haven't come across anything to dislike.

“Clean interface”

Pros

Its interface is really user friendly and pleasant to work with.

Cons

So far I haven't run into any issues. Everything has been going well so far.

“well organized dashboard”

Pros

The dashboard UI feels clean and the multiple carousel feature is really useful.

Cons

The wallboard could be better since the data filtering options are quite limited.

“Helps with multitasking”

Pros

One of the biggest advantages of using it is that I can still receive incoming calls while doing other tasks which is really useful.

Cons

Sometimes it works a little slowly.

“reliable cloud communication platform”

Pros

This app is powerful and integrates smoothly with other systems. It also delivers reliable uptime and has a user friendly interface that makes handling customer interactions more efficient and effective.

Cons

Although this app provides a solid communication platform overall, the user interface and reporting dashboard are areas that could still use some improvement and be a bit more advanced.

“positive experience”

Pros

Using it has been going really well. It comes with multiple useful features and I've had a really good experience with them. Whenever there's an issue, it's simple to get in touch with customer support which has been very helpful. I also use it frequently and it fits well into my regular work.

Cons

Occasionally when the network connection is poor, it tends to run a bit slowly.

“offers wide range of features”

Pros

A big plus is the wide range of features it offers, along with the strong quality of connectivity. It handles both really well and makes the overall experience much better.

Cons

One area that could be improved is customer support, along with expanding the platform's capacity to handle more as needs grow.

“Convenient to use”

Pros

I've been using this software since last year and it has been very convenient and transparent throughout.

Cons

At times it takes quite a long time to update.

“Reliable performance”

Pros

The interface feels user friendly and the cloud communication features are solid and dependable. Integrating it with other tools is quick and its reliable performance has made a noticeable difference in our operational efficiency. On top of that the customer support team is responsive and the regular updates help keep the platform effective and hassle free to use.

Cons

A concern I've noticed is that system updates or maintenance can occasionally be delayed and that can interrupt the workflow a bit. The reporting dashboard also has room for improvement especially when it comes to customization for specific business requirements. Addressing these points would make the overall experience even better.

“very user friendly overall”

Pros

Getting around it is really simple and understanding how everything works doesn't take much effort at all.

Cons

Not much to complain about although I did run into connectivity issues from time to time while working.

“Great connectivity”

Pros

Its calling options are really good and the connectivity has been reliable overall. It's been a very positive experience using it.

Cons

There isn't much to complain about though once in a while the connection fluctuates quite a bit during calls.

“interface is well thought out”

Pros

Ozonetel is simple to get started with. The interface looks clean and user friendly and the connectivity has been excellent.

Cons

The only downside at the moment is that it still doesn't support iOS, except through the Safari browser.

“good option for sales teams”

Pros

This has been an awesome and very accurate application for customer executives and the sales department.

Cons

It is really good overall but at times we do run into voice issues while speaking with customers.

“Quick access to work history”

Pros

Even a new user can understand it quickly because it's simple to use. It shows the work history with proper timing which helps track usage and adjust the frequency when needed. It's a very useful tool for connecting with customers and providing support. Implementation and integration are simple as well.

Cons

There's nothing to complain about.

“reliable CRM integration”

Pros

It offers an efficient support system with fast response times and genuinely helpful assistance. Users value the clear voice quality and quick CRM integration. The platform also includes real time analytics, IVR and multi channel support which makes it a dependable option for businesses. Although most feedback is positive, a few users have mentioned occasional connectivity issues. Overall, it stands out as a solid cloud based contact center solution backed by strong customer support.

Cons

Coming from Exotel whose interface felt very user friendly, this has been a bit harder for us to navigate. We've had trouble understanding how the functionality works and setting up the IVR flow has been a bit difficult.

“improves my team's efficiency”

Pros

Accessing the live dashboard and reports has been very convenient and they've been really useful for improving my team's efficiency. It makes it simple to monitor all of my agents and the predefined reports already include the information I need to analyze performance and boost my team's productivity.

Cons

I haven't run into any problems worth mentioning. Whenever I've needed assistance, the POC and support team have always responded on time and been very helpful.

“powerful insights”

Pros

The software has completely transformed the way we handle customer communication, giving us instant connectivity along with insights that are hard to match. Honestly even a 5 star rating doesn't feel like enough for how well it performs.

Cons

We really don't have any complaints about this app since it's been working extremely well for us.