“Simplified UI”

Pros

Support team has been outstanding and the speed of execution is one of the best parts. I'm also really impressed with the simple UI which makes everything much easier to handle.

Cons

So far, I don't have any complaints. The support has been excellent throughout.

“helpful support team”

Pros

Using this platform has been a solid experience overall. It comes with configurable features that make it simple to adapt for different requirements and the user experience feels strong. Whenever active needs come up, the customer support team is responsive and helpful.

Cons

When it comes to custom development though, the process moves very slowly. Getting support from their technical team also takes a lot of time which can be frustrating.

“reliable for internal calling”

Pros

It works really well for internal calling and handles that purpose very effectively.

Cons

At times, the customer's phone flags the number as spam which can be an issue.

“Useful reports”

Pros

The CloudAgent software comes with a user friendly app and one feature I really appreciate is being able to schedule reports and receive them by email along with a summary.

Cons

A downside is the lack of regular follow up from the account manager about product updates and no one really reaches out to understand how well we're adopting the product.

“powerful cloud calling features”

Pros

A big plus with this platform is its cloud based customer support setup. The smart call routing and IVR functionality really make it stand out. Its omnichannel solution also gives businesses the flexibility to connect through the right channels and the implementation process was quick and easy.

Cons

Even though it offers smart solutions, integrating it with every platform can be a bit challenging. The pricing also feels fairly high if you're looking to set up a 10 seater team.

“salesforce integration helps a lot”

Pros

One thing that works well is the integration with Salesforce and other tools which makes it easier to stay connected with B2C customers.

Cons

Sometimes technical glitches cause multiple calls to get connected to the advisor and the customer at the same time.

“Smart customer data hub”

Pros

Its AI driven customer experience features make it really convenient to manage and keep all customer data stored in one place.

Cons

Occasionally connecting a customer experience session can take longer than it should.

“reliable live tracking”

Pros

Daily calling with this feels efficient and well organized. The dashboard is simple to navigate and it makes it simple to keep track of inbound and outbound calls, review call history and monitor performance in real time. It's a dependable tool for customer communication and adds a lot of transparency and productivity to our day to day operations.

Cons

Every now and then there are small connectivity hiccups, like tickets not getting generated instantly or delays when connecting with customers. The platform also signs out occasionally which can disrupt work in progress. Other than these minor technical issues, the overall experience has been positive.

“handy calling platform”

Pros

This is a solid platform for calling and getting around the site is very easy.

Cons

At times errors do come up because of technical issues and those still need to be fixed.

“simple to navigate”

Pros

Calling customers through this app is very easy and the navigation is simple to understand and use.

Cons

Sometimes it throws an error and I'm unable to connect with the customer.

“Complete contact center solution”

Pros

The platform provides a complete solution for both outbound and inbound call center needs, including a dialer, SMS and WhatsApp.

Cons

It does have some TRI related issues and that can affect businesses using the platform.

“flexible calling modes”

Pros

Handling both outbound and inbound calls with it has been really helpful for me especially when dealing with customer grievances. I rely a lot on the call recordings and the daily call history and having both available makes follow ups much more convenient. It's also useful that I get notifications when a customer calls while I'm in manual mode. One feature I really appreciate is the choice between manual and blended modes. In manual mode, inbound calls don't interrupt us so we can stay focused completely on outbound calling. Blended mode works really well too because once I log in, I can take inbound calls and whenever I'm free, I can place outbound calls as well. Getting started with it is pretty easy too, you just enter your credentials, sign in and choose manual or blended mode depending on what you need.

Cons

The only thing I feel is missing is a chat option.

“Everything runs smoothly”

Pros

Everything runs in a very smooth way, uses very little data and there's a simple option available at every step which makes the whole process convenient to use.

Cons

There are times that an issue will come up but it usually fixes itself once I log out and log back in.

“reliable cloud contact center”

Pros

Setting everything up was pretty easy and using it day to day has been just as simple. It takes the hassle out of call management without needing any extra hardware and it connects well with popular CRMs and helpdesk tools. For businesses looking for a flexible and dependable cloud contact center, it feels like a practical option that offers solid value along with strong support.

Cons

A downside is that the interface feels a little outdated and isn't always very easy for new users. There are also times during peak hours when call quality drops or slight delays happen so that part could definitely be improved.

“helpful support”

Pros

For more than a year now, I've been using this mainly to manage inbound and outbound calls for our customer support team and the overall experience has been really positive. It works well for our day to day calling needs and the interface is structured nicely which makes it comfortable to use.

Cons

Its interface could definitely be better because compared with newer tools it feels a bit old school. At times, reports also take longer to load which can be frustrating when you have to wait. That said, their support team is good and responds quickly whenever something goes wrong.

“partner integration works well”

Pros

The services have been reliable and the integration with partners works really well.

Cons

At times, there are problems during calls, such as sound distortion.

“Amazing calling tool”

Pros

Calling with this tool has been really good overall. It's a solid tool for handling calls across the board and the platform works nicely.

Cons

The IVR design could still be improved and made more user friendly.

“IVR design is confusing”

Pros

Its reports and dashboard do a good job of explaining the overall data and give a clear view of performance.

Cons

Designing the IVR is hard to understand especially from a designer's perspective which makes the setup process confusing.

“excellent service every time”

Pros

Every time we've used it, the service has been outstanding and the response has always been quick and reliable.

Cons

There's nothing major to complain about.

“feature rich dashboard”

Pros

This comes with a rich set of features and the dashboard is simple to use and navigate.

Cons

IVR call detail flow design is difficult to understand and could be clearer.