PhoneWagon Reviews

Pros

I didn't come across many strong positives.

Cons

The platform is very slow and the support is too. It takes far too long to get a phone number set up. On top of that every time we want to access reports, we have to log in again which makes it feel like we're leaving the main platform and entering a completely different one.

Pros

It's super easy to use. The pricing is low which matches the level of service you get.

Cons

My biggest issue was the unethical handling of a paid white label service. I was misled and they refused to honor what was paid for or offer any kind of reasonable, open ended compromise which was unacceptable. Customer service was also very poor. It wasn't unusual to be ignored over email or chat even when messages had clearly been opened or seen so I had to keep following up.

Pros

This software was super wasy to get started with and their customer support deserves a mention too.

Cons

UI/UX feels a little overdone to me and I wish it had a cleaner, more polished look.

Pros

Getting call flows and welcome messages up and running was incredibly simple. The interface is clean and the weekly emails are a nice touch. Making outbound calls and sending auto response messages is also very easy which has been a huge plus.

Cons

Only downside is that our current plan only includes a limited number of phone numbers and minutes so as we continue to grow, the cost of staying on this plan will likely increase quite a bit.

Pros

If there's one thing I can give it credit for, it's the cost. That's really the only reason someone might consider it.

Cons

There's no mobile version, no app and no way to cancel your account. On top of that you can't reply to text messages or make calls from your cellphone.

Pros

Right away it stood out because of how simple it is to use and how well it connects with other tools. The documentation is excellent and the support team behind the product has been fantastic. At this point, I honestly couldn't operate without it as it's become an essential part of our lead generation process. We're able to track calls, forward them, use call whisper to alert partners that a lead is coming from us and access recordings whenever needed. It offers a long list of really useful features.

Cons

Nothing comes to mind. It just works.

Pros

Something I really appreciate is that they don't put any limit on how many times you can change the phone number. It's simple to add a number and just as simple to remove one.

Cons

Support could be better but once everything is set up correctly, you really don't need to rely on them.

Pros

It gave us access to a lot of numbers and was effortless to get started with. One of the best parts is the dynamic numbers feature which lets us track individual customers much better for marketing efforts and troubleshooting. It's also affordable compared to other options and overall it's very simple to use.

Cons

The interface could be improved a bit but aside from that, there really haven't been any major downsides.

Pros

I absolutely love how fast their team is to respond and help out whenever needed. I honestly haven't run into a single issue with them at all.

Cons

None at all and I genuinely mean that. I haven't had one problem yet which is pretty unusual for a SaaS company.

Pros

Getting this up and running was very easy and the interface is really user friendly. The software is awesome!

Cons

I don't have anything negative to say about this software.

Pros

One of the biggest reasons I rate this product so highly is the personalized support. Our rep and his team are based in Chicago while I'm all the way over in Melbourne so the time zones rarely line up but they still make the time to help me work through any issues. They really do go above and beyond with their service. Even the small, specific requests for the Australian market have been implemented since we joined in October and the turnaround has been impressively quick. They have my full support and I'm looking forward to growing with this company over time.

Cons

Honestly I haven't run into any major problems and it does exactly what I need for my Google Ads agency.